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Customer Success Specialist
Job Description The Customer Success Specialist lead manages a focused portfolio of site-based accounts and coordinates activities of other team members providing guidance and tasks to ensure that they achieve their business outcome with Rockwell Automation's subscription and services contracts. Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity based contracts and subscriptions utilizing telephony, email and other remote media. Responsibilities: Uses data and workflow information from Customer Success Platform (Gainsight) to remotely execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio Understanding customer ne


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