The Audiovisual Engineer I position is within the IS&S group, reporting directly to the Tier 1 Help desk Manager. The Engineer’s primary responsibilities are providing technical support for classrooms, conference rooms, and audio visual equipment within the new Margaret A. Cargill Natural Sciences and Health Building through troubleshooting and autonomous decision-making processes. As part of this work, the Engineer will function as a liaison with faculty, staff, and student users of the building’s systems. This individual may also provide support to other departments/buildings on Berea College campus as needed.
The Engineer will be responsible for independently researching, diagnosing, and resolving day-to-day technical problems involving a wide variety of classroom A/V equipment. The Engineer will respond to technical calls for College-supported conference rooms/classrooms. Additionally, this position is responsible for developing and maintaining A/V project documentation, conducting A/V training sessions, and user documentation for faculty/staff in classrooms and conference rooms.
Education required to ensure success in this position:
Associate’s degree is required, Bachelors is preferred or equivalent combination of education and experience
Experience required to ensure success in this position:
One to three years of experience in a media production or multimedia technology support.
Special skills, knowledge and abilities:
Technical knowledge of classroom and conference room presentation equipment and control systems
Demonstrated experience with AV equipment (i.e. Crestron or Extron)
Ability to independently diagnose and repair audio-visual equipment configurations, software/hardware problems related to the production and presentation of digital content
Demonstrated ability to supervise student workers in fast-paced, team oriented event support
Technical knowledge of lighting, video, audio, and media equipment for both presentation and production
Ability to diagnose and repair audio-visual equipment configurations, and software/hardware problems related to the production and presentation of digital content
Ability to read and follow AV system flow diagrams and support documentation
Ability to occasionally work basic tools, lifting light duty and work off step ladders
Ability to operate and troubleshoot most AV equipment and systems:
Strong organizational skills, ability to set priorities and meet deadlines
Exceptional customer service skills
Strong communication skills
License, certification, or registration necessary:
Valid driver’s license
Required background checks
Some lifting is required, up to 50lbs
Could involve long periods of sitting or standing.
Could also require the ability to push equipment or carts around campus.
Extended hours of physical event preparation needed for larger productions.
Must be able to navigate campus and campus buildings independently
Generally works in a standard office environment, but is often required to work in other campus buildings, facilities or even off campus locations
Professional office environment with interruptions and noise due to frequent visitors and callers.
Ability to operate the following vehicles or equipment:
Standard office equipment: computer, fax, phone, etc.
Vehicle – college vans/cars
Primary duties and responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Oversee the A/V technologies in classrooms/conference rooms in the new Science Building
Provide A/V support to other areas on Berea College campus
Self-directed Project Management, planning for the advancement of A/V technologies, maintenance and support of existing A/V technology, and working in close coordination with support & installation vendors.
Conduct classroom/conference room routine maintenance on A/V equipment
Independently researching, diagnosing, and resolving day-to-day technical problems involving a wide variety of classroom A/V equipment including projectors and control systems as needed
Serving as a liaison with faculty, staff, and student users.
Work with producers of large events such as convocations and graduation to define and arrange required technical services from in-house and/or external resources
Recommend audio-visual technology options for classrooms and event venues
Manage audio-visual equipment inventory of portable systems and event venue installed systems including routine maintenance, testing, repairs, upgrades, check-out and check-in processes
Supervise and train event media support students during normal workday schedules as well as covering frequent evening and weekend event support assignments
Maintain current knowledge of equipment and best practices for event media support including videography, audio engineering, lighting and pre/post-production media resource preparation
Maintain a knowledge of tier 1 help desk processes and troubleshooting to assist the help desk when needed
Manage a team of student multimedia techs
In support of Berea College’s great commitments this position requires student supervision. The fourth great commitment is to promote learning and serving in community through the student labor program, honoring the dignity and utility of all work, mental and manual, and taking pride in work well done. The Supervision would include scheduling, assigning and approving work performed. Developing students about common workplace acumen and giving them tangible work experience is an expected outcome. To learn more about the student labor program and requirements on this position see: Labor Program Goals
Berea College achieved national distinction as the first coeducational and interracial college in the South. With an emphasis on service to the people of Appalachia and beyond, Berea enrolls 1,600 students from 40 states and 70 countries. The College has a longstanding commitment to interracial education; here, people of different races seek to learn from and about each other, while also living together. Berea is among the most racially diverse private liberal arts colleges in the United States. It admits only students whose families are unable to afford the high cost of tuition and awards each of them a Tuition Promise Scholarship, meaning no student ever pays tuition. Berea’s students excel in the College’s supportive but demanding academic environment, and many are the first in their families to graduate from college. The College is one of nine federally recognized Work Colleges, and all students hold a position in which they work 10-12 hours per week. Washington Monthly Magazine has consistently ranked Berea in the top 3 of Liberal Arts Colleges for its success in educating and graduating academically talented, low-income students who become service-oriented leaders in their professions and communities; in 2016 and 2017, the magazine ranked it number 1.