SPECIALIST FOR STUDENT CARE - HFS RESIDENTIAL LIFE
University of Washington
Location: Seattle, Washington
Type: Full Time
Internal Number: 191952
This posting will be used to recruit for two Specialist For Student Care positions.
SPECIALIST FOR STUDENT CARE - HFS RESIDENTIAL LIFE
Thank you for considering HFS Residential Life, a unit within Housing & Food Services at the University of Washington—Seattle.
At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.
HFS provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. In order to successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement—working together to enhance student life—teamwork and service to our students and customers are at the heart of our business.
The Specialist for Student Care position responds to resident crisis cases by providing diagnostic assessment, crisis intervention, mobilization of internal and external resources, establishing appropriate stabilization and disposition of each case and referral for follow-up care.
Crisis Response (35%)
Serves in the Residential Life on-call rotation of 2 staff throughout the calendar year to respond to mental health crisis and other wellness concerns as they occur for a residential population of over 9,500 residents
Implements Departmental/University emergency and crisis response protocols
Collaborates and consults with other Student Life professionals regarding residents needing additional support/resources
Provides follow-up with residents, campus services and others as necessary
Students of Concern Process Management (30%)
Reviews and delegates all student of concern reports amongst Residential Life staff
Ensures that community staff adheres to established guidelines; provides direction and feedback as necessary
Directs staff on the proper use of the student care database, interpreting and applying program guidelines
Maintains student resident crisis records and develops additional resources as necessary or directed
Manages student resident concerns through a variety of interventions, referrals, and follow-up services in collaboration with other University departments
Facilitates follow up meetings with students of concern
Recommends follow-up steps to Residential Life staff for low-level students of concern situations in accordance with the established Student of Concern Guidelines and recommendations from the Counseling Center Liaison
Provides one-on-one follow up with students of concern following medium to high level incidents occurring overnight or over weekends
Ensures completion of care follow up measures (i.e. appointments, consultations, referrals) by students of concern in consultation with campus partners
Serves as the main point of contact for hospital staff after students of concern have been voluntarily or involuntary transported due to the severity of their mental health concern
Informs supervisor of pertinent ongoing students of concern situations; determines when a report should be referred to and reviewed by supervisor, Director of Residential Life and/or the Student Care Team
Residential Life Student Care Responsibilities (20%)
Coordinates programmatic efforts to implement in communities across campus designed to educate residents on mental health resources
Coordinates with campus partners to provide support for residential students
Administers the Suicide Intervention Program for high-risk residents
Provides leadership to the Residential Life Student Care Committee
Represents Residential Life at campus-wide Student Care Team
Residential Life Assessment Responsibilities (5%)
Compiles data and submits quarterly and annual statistical reports regarding the student of concern process
Analyzes Residential Life Student of Concern data to ascertain programmatic needs
Records Management (5%)
Maintains accurate electronic case management records in Advocate database
Communicates database efficiency and critical issues to supervisor
Prepares and distributes staff training materials related to CARE module in Advocate database
Special Projects Management (5%)
Assists Residential Life leadership team with special projects as assigned
IMPACT TO THE UNIVERSITY This position is responsible for student care which contributes to a safe, healthy, living and learning environment for our student residents.
POSITION COMPLEXITIES HFS Residential Life houses over 9,500 students in residence halls and apartments. This position oversees the operationalizing of student development and applied environmental theory within this complex and quickly evolving environment.
WORKING CONDITIONS The position works a regular Monday through Friday schedule; however, it requires significant evening and weekend commitments throughout the year. Daytime schedule will allow for flexibility in response to afterhours coverage needs.
The Care Specialist must:
Live on-campus in a partially furnished 2-bedroom apartment within a residence hall or apartment community.
Participate in an on-call duty rotation of two staff providing coverage 7 days a week, 24-hours a day, including holidays.
Work extended hours during peak times of the academic year.
SUPERVISION RESPONSIBILITIES None
REPORTS TO Assistant Director for Student Care & Conduct, Residential Life (Clinical supervision for licensure is unfortunately not available in this position)
Master’s degree in social work, counseling, or closely related field
Two years of experience working in social work, counseling, crisis management, student wellness, or a related field; experience can include a practicum placement
Equivalent combinations of education and experience may substitute for requirements.
DESIRED QUALIFICATIONS Experience that demonstrates:
Ability to perform the essential functions of the job outlined above
Care appropriate to the population served
Demonstrated human relations and effective communication skills
Strong organizational and project management skills, with excellent attention to detail
Ability to manage multiple projects and deadlines while responding to frequent interruptions
Demonstrated knowledge and skills necessary to provide care appropriate to the age and development of the patients served
CONDITION OF EMPLOYMENT A satisfactory outcome from reference check verification is required prior to hire.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.