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Voice Engineer
Operation: Responsible to provide operation support for Bank's voice/video infrastructure. Manage and handle voice/video incidents and problem and ensure all incidents are resolved within stipulated SLA. Manage and maintain enterprise voice & video infrastructure including capacity, monitoring and patch management. Plan, implement and provide ongoing support for Avaya Voice infrastructure, Avaya/Verint Call recordings, Cisco Meeting Server and Skype for Business voice and video collaboration. Maintain and manage entire asset life cycle from Asset Mgmt, ID Mgmt, Monitoring to Configuration Mgmt. Develop and maintain of all voice & video system documentation. Maintain internal control discipline at a


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