1. Plan, organize, coordinate and manage major patient access projects. Track the activities of multiple projects and resources devoted to each project and ensure timely completion. Report on a regular basis the status of project tasks, adjustments to timelines, resource requirements and barriers to completion. Formulate and design working protocols to achieve end results. Identify and coordinate all necessary resources (physical, HR, financial, systems) to achieve project objectives. 2. Work collaboratively and diplomatically with multiple offices to define project scope, goals and deliverables; acquire information, set deadlines and monitor progress. Facilitate strong relationships, unity and focus with managers, directors and team members to achieve project goals. Effectively communicate logical project phases to participants, identify obstacles, recommend and implement solutions. Oversee work completed by staff in multiple areas supporting larger projects and utilize team-building skills to facilitate timely completion of projects. 3. Orchestrate reviews focused on both routine processes and problem areas to proactively resolve structural, control, or operational issues. Identify and communicate best practices throughout the organization. Conduct reviews of methods and procedures to evaluate efficiencies and foster consistent and effective practices. 4. Recognize and make the most of opportunities for systems integration. Engage business partners to optimize integration opportunities. 5. Track project deliverables using appropriate tools. Monitor and report on the progress of the project(s), including problems and solutions. Intervene where necessary to keep the project on task while maintaining unity among all stakeholders and team members through a positive, collaborative and diplomatic approach. 6. Staff a number of committees on behalf of leadership. Provide detailed information and written reports for committee decision-making and policy planning. Compile and present status reports to management, keeping them abreast of projects with summary updates along with revised policies and procedures relevant to the project. 7. Present project detail/status to departmental staff and leadership at regular meetings when necessary. 8. Collaborates with electronic medical record leadership to build reporting systems and help create a clinic access operations scorecard. Regularly reports the status of performance and quality improvement efforts. 9. Actively reviews access staffing models to ensure optimum staffing to meet patient care demands. 10. Works closely with operational and clinical leadership teams to ensure that practice transformation and performance improvement remain top priorities. 11. Monitors and takes necessary steps to assure compliance with ambulatory care policies, health system policies, JCAHO standards, and applicable laws and regulations pertaining to the provision of care in an ambulatory setting. 12. In conjunction with operational leadership, responsible for ongoing monitoring and improving patient satisfaction and access. 13. May perform other duties as assigned.
Preferred Education: Working knowledge of EPIC, MS Access, MS Visio and MyHealthDirect. Familiarity with Workday and other Yale University systems. Work experience in the healthcare, change management or project management fields.
Preferred Education, Experience and Skills: Working knowledge of EPIC, MS Access, MS Visio and MyHealthDirect. Familiarity with Workday and other Yale University systems. Work experience in the healthcare, change management or project management fields.
Posting Position Title: Project Manager (Access), YM
Required Skill/ability 3: Proven ability to work successfully within a team environment and as an individual contributor. Ability to work independently with minimal supervision. Flexibility to adjust work schedule to allow for team priorities.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Integration Manager, YM CARE Center
Required Skill/ability 1: Critical/strategic thinking and problem-solving skills. Highly-organized and detail-oriented. Knowledge of MS Word, MS Excel and MS PowerPoint.
Required Skill/ability 2: Excellent written and oral communication skills with demonstrated ability to facilitate a team-based approach to complete projects with tact and diplomacy, while interacting with internal and external contacts and staff.
Bachelor's degree in business administration, healthcare administration or related field and a minimum of five years of work experience; or an equivalent combination of education and experience.
Internal Number: 66391BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.