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Serving more than 6,500 students annually, the Language Learning Center (LLC) provides interactive multimedia and computing resources to facilitate authentic language and cultural learning at the University of Washington. They integrate technology into the language classroom and support every language program on campus through their audio, video, satellite, and software resources. Through the integration of this technology into the classroom, they make language learning more effective, equitable, exciting, and relevant.
The LLC is currently seeking a Senior Computer Specialist who will provide desktop computer support and other IT services for several language departments. The position works directly with faculty and staff to provide technology support and training and develops plans and budgets for future projects, managing them to completion.
This position must judiciously blend a firm grasp of central standards and guidelines with local expertise and requirements to create an environment that is stable, reliable, and provides flexible service for specialized applications. In addition to the predictable technical challenges of such a position, we need someone enthusiastic about diplomatically interacting with clients in abroad range of computer-related matters. The Senior Computer Specialist position provides the exciting opportunity to work with a diverse population of people engaged with many extremely interesting research and teaching projects which your technical help will support and enhance.
RESPONSIBILITIES: Desktop computing support: •Install, configure, maintain, update, and troubleshoot/fix faculty and staff desktop hardware (computers, tablets, smart phones, printers, etc.), software, printers, and peripherals. •Provide support and training for faculty and staff using various computers and peripherals.
Other IT and related work: •Research, recommend, assist in purchasing, and setup desktop computers, laptops, tablets, and peripherals such as printers, scanners, projectors, drives, etc., including optimal deployment of college workstation initiative computers. •Maintain accurate records and reporting for equipment/assets and appointments. •Assist faculty and graduates student staff in developing and incorporating LLC computer technology into instruction. •Arrange for hardware maintenance as needed: transport hardware to repair shop as needed. •Determine when equipment is no longer needed, and then transfer the equipment to another department, or process and deliver to UW Surplus. •Provide IT support for other language and language-adjacent departments (not primary to the position), when another LLC Senior Computer Specialist is on leave. •Perform other duties as required.
LLC liaison with departments; IT sharing and learning: •Represent the LLC to faculty and graduate students to provide information on the services and resources offered by the LLC, and how specific software and hardware can aid them with teaching. •Consult with campus-wide computing organizations and inform faculty, staff and TAs on UW technology policy, software licenses, and opportunities for software purchases. •Attend monthly (excluding summer) College of Arts & Sciences tech staff meetings. Communicate with the greater UW IT staff for grant opportunities and hardware transfer.
REQUIREMENTS: •Bachelor’s degree or equivalent working experience. •Two to three years of experience in Windows and macOS desktop computing, peripherals, and related IT support services. •Ability to: •Communicate effectively, both orally and in writing, complex technical information at the level of clients’ understanding. •Work with people, especially the ability to tactfully work in challenging situations. •Lift objects weighing up to 50 lbs.
DESIRED EXPERIENCE: •Experience working in an academic IT environment. •Experience working in a multicultural environment. •Experience supporting software applications and suites such as Microsoft Office, Adobe, Linux OS (e.g., Ubuntu (server desired)), etc. •Degree in Information Systems or related field. •Familiarity with computer networks and troubleshooting (subnets, routers, etc.).
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.