The Client Services Assistant Director is responsible for ensuring an outstanding level of customer service is being provided by the Client Services Support team to all of Student Affairs staff. This is accomplished through the management of the full time and student Client Services Help desk staff and operations, as well as Enterprise Desktop Services. The Client Services Assistant Director is responsible for overseeing all day to day operational aspects of the Student Affairs Help Center staff, including oversight of Manage Engine, KACE, Mobile Iron and other key support tools. Will provide technical support by troubleshooting systematic problems and evaluating and implementing solutions. In addition, responsible for recommending, implementing and reporting key performance measurements aligning with Student Affairs Information Services strategic plans and customer Service Level Agreements. This position will also manage installation, support and replacement of all desktop, peripheral, digital and mobile devices in accordance with established replacement and maintenance cycles. In addition, work with Student Affairs departments for technical setup and support as required, including support during various business cycles and scheduled events. Provide training to Student Affairs employees related to software and hardware systems. Work with MS Active Directory and employee email accounts for initial setup and on-going management.
The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, qualified applicants are considered for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See: http://www.unl.edu/equity/notice-nondiscrimination.
Minimum Required Qualifications:
Bachelor's degree in computer science or a related field plus three years of experience with help desk operations including experience with desktop management systems for remote software installation and patching required; equivalent education and/or experience considered. Supervisory experience required. Thorough understanding of Microsoft client Windows Operating Systems essential. Must have an understanding of IOS devices and related integration with Windows systems. Must also have a thorough understanding of networking protocols and security practices. Knowledge of Active Directory principals and implementation in a domain environment required.
Knowledge of inventory management practices and solutions required. Good understanding of help desk cycles, software and support essential. Knowledge of customer service practices and strong customer relationship skills necessary. Must be a good communicator.
Experience working in a higher education IS department. Experience working with KACE, Manage Engine, SharePoint, StarRez or Mobile Iron software. Experience in training of technical applications and related hardware system.
Posted Salary: $65,000/yr minimum
Job Type: Full-Time
Internal Number: 72774
About University of Nebraska - Lincoln
With over 25,000 students, the University of Nebraska-Lincoln is a diverse educational insitution with international stature. The intellectual center for the state of Nebraska and beyond, we are a land-grant, top tier national research-extensive insitution. Part of the Big Ten conference, Big Ten Academic Alliance, our mission includes growing relationships and resources that enable the University of Nebraska to change lives.