Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.
This highly visible position reports to the Head of Cross Product Strategies & New Product Development. This experienced leader will play a critical part in the Direct Distribution, overall strategy and end-to-end ownership of Balance Transfer (BT), Cash Usage, and growth of Point of Sale transactions across the entire General Purpose Credit Card portfolio. This role will be responsible for working closely with the Product P&L owners to understand each product within the portfolio and the profitability dynamics that emerges with Balance Transfer and Cash usage. Focus on operational and customer excellence, coupled with a deep understanding of card P&L will be critical skill for this role. Must have the ability to create a strategic roadmap to manage these all payment types to include program strategy, operational risk mitigation and customer excellence. This leader will be responsible for the next wave of strategic changes across products, channels and segments. Partnership with Marketing, Risk, Finance, Project Management Office, Strategic Product Capability, Customer Service and Operations Risk Control teams are key component of this role. Leader must understand the current capabilities and work with cross-functional teams to define new capabilities needed to continue to transform the business and uplift the customer experience.
Specifically this leader will:
Serve as the “thought leader” surrounding the trends, issues and opportunities associated with Balance Transfer, Cash Advance and point of sale transactions.
Lead overall Product strategy for all areas of Balance Transfers and Cash advance, while managing across a highly matrixed organization. This includes leadership and strategic guidance on both acquisitions and portfolio BT/Cash Advance.
Provide strategic guidance on BT/Cash Advance impact to card balance mix, yield, profitability, usage segment performance/analysis and linkage to Card P&L.
Responsible for oversight and leadership of all operational processes for BT and Cash Advance, through detailed process maps in order to understand any potential business or customer experience gaps.
Create a roadmap for the future focused on reducing operational risk. Roadmap will also include an understanding of future payment types and the potential impact to BT/Cash Advance over the long term.
Ensure customer understanding of the key difference in the two payment types to ensure consumers are making an informed choice.
Drive all strategic decisions regarding customer experience, internal resource capabilities, complaints monitoring and satisfaction as well as prioritization of all issues impacting BT/Cash Advance
Work with Credit Risk partners to develop policy on specific categories where WF may consider blocking transactions
Work with the Product P&L owners on the long-range growth strategy of product, channel, segment, to ensure diversified revenue and profit mix for the business. Must have a keen understanding of the credit card P&L, to ensure the right balance of strategic business and customer insights.
Lead with an Operational Risk focus and be able to identify and provide solutions that mitigate Operational Risk to the portfolio and the bank.
This individual will report to the Senior Vice President/Head of Cross Product & New Product Development Strategies. The role will have 4 direct reports.
As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:
Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.
**** Posted locations preferred but we are open to locations throughout the Wells Fargo Footprint
The salary range displayed is based on a Full-time 40 hour week schedule Salary range is determined by the location of the job
May be considered for a discretionary bonus, Restricted Share Rights, or other long-term awards
8+ years of product development and product management experience
8+ years of management experience
A BS/BA degree or higher
Other Desired Qualifications
Experience in product management and operations in a consumer oriented, technology dependent environment, in financial services or related industry
In-depth experience in credit card product management with P&L responsibilities
Experience working on balance transfer programs is beneficial
Strategic leadership skills with the ability to develop new strategies for gaining market growth within Balance Transfer, Cash Advance, and point of sale transactions
Strong quantitative analysis to maximize performance metrics linked to Card P&L
Operational excellence with a focus on mitigating exposure to operational risk
Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
Obsessive about the customer and customer experience
Previous experience working within an Agile environment
Outstanding problem solving skills
Ability to influence effectively in a matrix environment through collaboration
Excellent verbal, written, and interpersonal communication skills
Master’s Degree, MBA or higher preferred
Ability to travel up to 10% of the time
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
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