UCSC Statement UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.
Initial Review Date (IRD) UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The Initial Review Date (IRD) for this job is: 05-24-2021
Dept Marketing Statement Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging.
Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence.
We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant amount of resources to skill and professional development for our staff. ITS promotes two areas for skill growth:
1. Developing generalizing specialists by focusing on technical depth and breadth
The Classrooms Labs & Media Product Manager is responsible for managing, preparing, administering, and directing resources. The Product Manager reviews and approves recommendations for new products or services. The person in this position is involved in developing, modifying and executing policies that affect immediate operation(s) and may also have organization-wide impact.
A Product Manager will be customer-focused and serve as a liaison between UC Santa Cruz stakeholders and Information Technology Services (ITS) technology teams. The person in this position maximizes the opportunity to accelerate the growth trajectory from best in class technology. The successful candidate must be fully apprised of advancements in the industry and will apply that knowledge in proposing solutions.
This position will build, strengthen, maintain and/or repair campus and organizational relationships to allow a true partnership to enable us to increase our impact, speed, and agility. You will rationalize the product backlog, identify business and technical requirements, and develop the architecture that incrementally builds the ITS roadmap. You will develop technology solutions with your product team as a sponsor of the approved initiative. You will develop success metrics and monitor projects with full transparency.
A Product Manager will develop and communicate product priorities across the campus by collaboration and building consensus. They will coach, espouse, model and partner to ensure an attitude and approach of 'we are one team.' A win for a product or portfolio of products is also measured in the impact on the overall user journey (across all organizational products). Awareness that we are all one team and the micro and macro user experience and journey are critical for success in this role.
The Classrooms Labs & Media Product Manager's specific domain includes but is not limited to management of the registrar scheduled undergraduate labs, other general purpose labs, virtual labs, technology enhanced classrooms & conference rooms, campus event support, and AV equipment checkout & support. Ensuring that these products are operational while adapting them to the changing needs of the campus is the charge of this role. There will be ambiguous desires and conflicting needs for this product among the many campus stakeholders, but the primary compass of serving the academic mission will help in guiding this role. Key values of the products here are stability, consistency, rapid response, and a focus on teaching and learning. Over time, this role would be charged with improving coordination with other units governing other instructional spaces and labs, perhaps through shared governance, shared practices, or through expansion of the product envelope. Part of this role will be to identify gaps in service between this and similar product areas and ensure that we develop our product to create slight overlaps rather than gaps.
This Product Manager provides spaces, equipment, environment, and training that facilitate teaching and learning. Designed based upon the pedagogical needs of the faculty. Usually but not always synchronous. For many students and courses these spaces are where the core teaching and learning mission of the university happens.
Pay, Benefits, & Work Schedule Salary Information: Salary Range: $81,600 - $111,900/annually. Salary commensurate with skills, qualifications and experience.
No. of Positions: 1
Benefits Level Eligibility: This position is eligible for Full benefits
Schedule Information: Full-time, Fixed Percentage of Time: 100% Average Hours Per Week: 40 Days of the Week: Mon-Fri Shift Includes: Day
Employee Classification: This is a Career appointment
Job End Date: None
Work Location: UC Santa Cruz main campus
Union Representation: None
Job Code Classification: 006084 (PRODUCT DEV SUPV 2)
Job Duties 50% - Management and Strategy
Responsible for IT services related to classrooms, labs, media, and campus events.
Responsible for working with functional managers on performance management of dual reporting staff.
Coordinate practices, standards, and strategy across multiple products and services.
Regularly interact with IT functional managers and campus senior management to ensure business goals are being met.
Make recommendations and implement decisions on issues that relate to products and services. (operational, budget and staff).
Administers campus policies that directly affect subordinate employees and their assignments.
Serve as an ambassador for the product teams, driving strategic thinking around products.
30% - Collaboration and Governance
Collaborate with governance groups and product managers to establish portfolio roadmaps; review new and existing IT products and service plans, and conduct customer research to support changing business needs.
Works with the Products & Services Unit (CPO) team peer managers to develop effective organization and team structure, process and procedures, and standards across the organization.
Interaction frequently requires the ability to gain the cooperation of others, conducting presentations of technical information concerning specific projects and schedules.
Participate in standups, retrospectives, design reviews, user research, and demos.
20% - Operations and Financial Management
Build, manage, maintain financial models for products and services.
Plans, directs, and assures adherence to budgets, operational schedules, work plans and product performance requirements.
Provides direction to employees following established campus policies and management guidance to develop methods and procedures on new analysis projects.
Monitors the products / services / enhancements from initiation through delivery, interfacing on technical matters.
Develop recommendations for administrative review/consideration that present effective planning strategies to improve overall activities, and provide guidance and consultation services as needed to assist in the implementation of those strategies.
Develop policies/ procedures for use in conducting portfolio specific operations, and analyze overall effectiveness to ensure best practices are incorporated to meet the strategic goals of business stakeholders.
ITS Security Statement Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.
Bachelor's degree in related area and / or equivalent experience / training
Requires advanced communication, organization, management and project/product management skills
Possesses advanced written and verbal communication skills to convey product / service information in a clear and concise manner
Is able to establish priorities, goals / objectives and timelines
Demonstrates ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit
Has an understanding of how programs relate to the overall business strategy and initiatives.
Mastery of best practices in project management
Proven critical thinking, persuasion / negotiation, mentoring, leadership / management, problem solving, human resources policies and procedures relating to management responsibilities
Ability to multitask and work on multiple projects in a fast-paced & dynamic environment under tight timelines, while adaptive to change
Experience leading and managing teams and conducting performance management with staff
Strong understanding of ITIL, Agile and product management practices
Strong sense of customer service to consistently and effectively addresses customer needs
Typically 3-5 years of experience managing an information technology organization
Subject matter expertise
Product Management Certification
Lean 6 Sigma
Agile and/or Scrum related certifications
Selected candidate will be required to pass a pre-employment criminal history background check
Ability to work long periods of time at a computer with or without accommodation
Incumbent may be required to work nights, weekends and/or holidays
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
Safety Statement All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
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EEO/AA The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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