Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
Our customers are at the heart of our business and are one of our key strategies. Within the Global Customer Operations (GCO) business unit, we are trusted by our customers to deliver fantastic service, technology and innovation that will enable their business to thrive. Every person within the GCO has a responsibility to deliver and keep pushing the boundaries for our customers.
As a Project Management Lead, you'll own large, complex client projects in such a way that each underlying project is accomplished to the complete satisfaction of the client, on schedule, to quality standards, and within budget. You'll ensure that client projects are planned, coordinated, and communicated in a professional manner, keeping client partners regularly informed of progress, and ensuring that all partner expectations are managed and that client commitments are consistently met.
Engaging in sales opportunities in advance of the contract signature phase to ensure thorough capture of client requirements and to facilitate project kick-off as early as possible.
Preparing and delivering client project plans to ensure accurate expectations are set and to advise clients of any critical project milestones.
Providing professional end-to-end project management.
Leading virtual project teams throughout client project lifecycles and ensuring all key milestones are met.
Ensuring that project delivery activities are coordinated between the client, the sales account team, and internal groups (e.g., service delivery job controller, billing, service management).
Coordinating, hosting, and attending virtual team meetings with clients, account teams, and internal groups.
Proactively providing clients, sales reps, and service managers with frequent program progress reports, highlighting risks, actions, issues, and dependencies.
Providing project dashboard reports to key internal and client partners.
Assessing, recording, and mitigating risks and dependencies against program on-time delivery, quality, and budget.
Leading VzB cross-functional teams to take preventative and corrective action on project-related issues and escalating as required to ensure client requirements and due dates are met.
Providing project management expertise to account teams and clients to ensure the delivery of professional project management service throughout project delivery.
Ensuring that accurate system records and reports are maintained (e.g., Clarity, NSAP, RYG).
Coaching and mentoring specialists and customer project managers.
What we’re looking for...
You’ll need to have:
Bachelor's degree or relevant work experience.
Experience in a customer-facing environment.
Fluency in English (written and verbal).
Even better if you have:
PRINCE 2 or ITIL PM Qualification.
Experience working as a project manager with additional industry experience.
Leadership skills and capabilities.
Experience in AGILE working practices.
Experience in Lean Six Sigma philosophies (ideally with certification).
IT Enterprise client experience.
Financial business acumen.
Willingness to work in a matrix environment, where influence provides results rather than rank.
Ability to drive results with a sincere desire to make a difference in the organization.
Telco experience and knowledge of networks and cyber security solutions.