RxCrossroads by McKesson is looking for a Program Manager to provide leadership, customer support, management and direction for the implementation and ongoing support of third party logistic customers. Approximately 20% travel is required.
The position owns the direct relationship with customers and is responsible for oversight, implementation and overall management of third party logistic customers partnerships. Duties involve working directly with customers to design and execute against complex project plans to ensure the successful launch and management of the third party logistic programs. This would involve working both within McKesson and externally with customers and business partners (domestic and international).
Once the customer is on boarded, the program manager will continue to maintain an understanding of the customer's business, challenges and demands in order to create a long-term relationship with the customer, drive customer satisfaction and generate additional sales/profit.
The Program Manager will assist in new customer sales efforts. This will entail active involvement in the RFP responses, customer site visits, quality audits and capability presentations. The Program Manager will be responsible for the ensuring the success of the total customer value stream. This role is highly cross functional in nature and does not have direct reports.
Key Functions & Responsibilities:
Provides a high touch / white glove relationship with customer base (mainly Pharma)
Ability to communicate with executive leaders effectively and build strong client relationships
Increases sales volume and profitability within existing book of business
Ensures customer satisfaction and retention through consistent and productive customer engagement.
Utilizes data to evaluate situations and make appropriate recommendations
Develops KPI's and appropriate measurement systems to drive continuous improvement
Serves as single point of contact for customer and is responsible for all issue resolution
Actively interacts with Distribution Center Management, Credit/Inventory/Operations Departments, Finance, IT, Legal, Call Center Operations, New Account Set up and business development to ensure enterprise alignment.
Acts as a liaison between external customers and our McKesson Specialty 3PL Services team members.
Utilizes standardized products and processes to enable scalable growth
Participates in sales presentations to further enhance business growth opportunities, improve selling skills, and gain knowledge about the market and customer base.
Represents the company by consistently demonstrating McKesson's ICARE principles.
Stays abreast of and learns about all new technical applications, products, programs, and services available to customers
Critical Skills / Experience
7 + years of McKesson distribution or other relevant experience in a program management or client facing role
Experience in a highly regulated environment
Ability to service large complex customers
Project management (PMP preferred)
Must be able to develop effective sales & marketing strategies and grow revenue and EBITA
Demonstrated ability building successful customer relationships
Strategic problem solving and decision making ability
Strong communication skills (written, listening and speaking)
Results and outcome focused
Strong business acumen and ability to lead activity cross functionally
Outstanding personal skills
Ability to effectively manage conflict
Strong aptitude to meet contractual processes and procedures
Computer proficiency in MS Office Suite including intermediate Excel
Ability to travel 20%
Additional Knowledge & Skills
Preferred industry experience: third party logistics, drug distribution, PBM, and/or distribution finance
Formal Lean and/or 6 sigma knowledge/skill is preferred
Previous large-scale integration experience a plus
Extensive ERP implementation and user experience (SAP preferred)
Attention to detail
Business acumen and financial analytical skills
Organization and management skills
Ability to manage multiple projects/tasks and meet deadlines in a fast paced environment
Ability to work independently as well collaboratively in a team environment
4-year degree in business or related field or equivalent experience
Advance degree preferred but not required
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Internal Number: JR0042324
About McKesson Corporation
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.