This position is responsible for embracing and supporting the vision and mission of the cooperative and the department. Designs and maintains a reliable, secure, consistent and high-performing end user computing environment. Contributes to an excellent end user and member experience. Receives general supervision and direction from the IT Infrastructure Manager. Receives strategic direction of the end user computing environment from the Manager of User Technology Services and Experience. Major responsibilities of this position are the design, implementation, configuration, maintenance, and cybersecurity of the United Power end user computing environment.
The end user computing environment at United Power consists of Microsoft Endpoint Manager (SCCM), Windows Deployment Services (WDS), Group Policy, Vmware Horizon, Vmware WorkspaceOne, Windows 10 Enterprise, CarbonBlack Response, Microsoft Defender, SmartDeploy, and Apple IOS devices.
The typical hiring range for this position is between $83,500 and $91,900 per year.
Job Classification and Progression:
The IT End User Computing Engineer II classification is expected to possess
Extensive knowledgebase of the Windows 10 operating system including:
In depth understanding of the registry
Experience performing WMI queries
Troubleshooting using command line utilities
Understanding of application packaging technologies and their respective advantages/disadvantages; Microsoft Installer uses/MSI and MST files; MSI properties.
Understands and is able to articulate the purpose of Sysprep answer files.
Basic understanding of Modern Device Management (MDM) capabilities of Windows 10.
Understands concepts of a virtual desktop infrastructure.
Knowledge of Endpoint/Extended Detection & Response (EDR/XDR) product capabilities.
Use SCCM to deploy applications, software updates, and operating systems.
Use SCCM to maintain existing baseline configurations, report on compliance, and perform remediations.
Use PowerShell cmdlets in real world scenarios.
Articulate the advantages and limitations of MDM management of Windows 10.
Knowledge of the MSIX application packaging technology.
AND demonstrate the abilities to perform the following independently with only broad direction:
Design, configure and use SCCM to deploy applications, software updates, and operating systems. This includes knowledge of configuration baselines, deploying Windows feature updates, and troubleshooting the SCCM client by reviewing client-side log files.
Customize Microsoft Installer application packages by developing MST transform files.
Develop custom Sysprep answer files utilizing Windows Kits.
Author simple to moderately complex PowerShell scripts to address real world problems.
Author SCCM or MDT operating system deployment task sequences.
Maintain a virtual desktop infrastructure.
Use EDR/XDR products in a production environment.
Essential Functions and Responsibilities
Provides for the design and day-to-day management of the on-premises Microsoft System Center Configuration Manager (SCCM) environment, encompassing the development of operating system deployments, software, driver and firmware updates, application packaging & deployment, and desired configuration management.
Designs, implements, and maintains a repeatable and flexible Windows deployment workflow to provide a consistent, secure, and reliable end user computing environment, while being adaptable to challenges specific to a public utility. This requires expertise in Microsoft Windows 10, SCCM, Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS).
Deploys, customizes, and creates MSI and MSIX software installation packages.
Performs regular maintenance and updates to the Vmware Horizon virtual desktop environment and updates of Application Manager library.
Achieves and maintains subject matter expertise in Microsoft Windows client operating systems, acting as subject matter expert for escalations responsible for owning issues until resolution, regardless of complexity. This specifically includes diagnosing SCCM client logs.
Uses PowerShell to automate workflows and solve problems in the end user computing environment.
Stays abreast of emerging data technologies, understanding and articulating their advantages and costs.
As a member of the IT Infrastructure team, it is expected that the incumbent achieves and maintains a functional knowledge of the overall IT Infrastructure environment. This may include servers, firewalls, switches, routers, wireless access points, and cloud environments.
Participates in a 24x7 on-call schedule within the department.
While the position will be primarily located in one office, up to 25% of the time may be spent at other offices or in the field depending on business needs and projects.
Accepts accountability for all areas of responsibility and holds peers accountable.
Job duties may include other duties as assigned.
Creates, expands, and maintains professional and productive working relationships with peers and stakeholders. Works collaboratively with colleagues and fosters a spirit of cooperation in the workplace
Required Knowledge, Skills and Abilities:
Demonstrated aptitude for learning new technologies, with curiosity and ability to formulate questions when identifying and evaluating solutions or researching problems.
Extremely high level of customer service ethic.
Ability to work both independently and collaboratively, as a member of a team.
Possess exceptional communication skills, both written and verbal. Ability to determine the technical skill level of the information recipient, and to formulate and tailor communications accordingly.
Ability to work independently, commensurate with position class, based on general and specific direction, project task assignments, and departments’ priorities. Day to day work is self-initiated and self-directed.
Demonstrated knowledge, commensurate with position class, in recent/current versions of Microsoft Systems Center Configuration Manager (aka Microsoft Endpoint Manager).
Demonstrated knowledge, commensurate with position class, of the Windows 10 operating system and various deployment and customization technologies.
Demonstrated knowledge, commensurate with position class, of Windows application packaging technologies and deployment.
Demonstrated knowledge, commensurate with position class, of the PowerShell scripting language.
Demonstrated knowledge, commensurate with position class, of Virtual Desktop Infrastructures (VDI).
Demonstrated knowledge, commensurate with position class, of Modern Device Management (MDM) platforms and their capability to manage a Windows environment.
Working to in-depth knowledge of cybersecurity best practices.
Working knowledge of cloud infrastructure terminology and technology (IaaS, PaaS, SaaS), including hybrid cloud models.
Basic awareness of TCP/IP networking, switching/routing, Windows server, Vmware vSphere, next generation firewalls.
Supervision Received and Exercised:
Receives both general and specific, guidance and direction from IT Infrastructure Manager, Director of Information Services, Manager of User Technology Services and Experience, or IT project managers.
Education, Training and Experience:
Equivalent to graduation from a four-year college or university with major coursework in computer science, information systems or a closely related field. Equivalency may be demonstrated through a combination of training and progressively responsible experience that resulted in the required specialized knowledge and abilities to perform the assigned work in lieu of a degree.
Relevant advanced technical certifications, current training, actual work experience that is consistent with the job classifications and progression. Demonstrated experience as the technical lead for routine/small technical projects preferred.
Ability to collaborate with others to participate in root cause analysis and solve problems both within and outside area of technical expertise.
IT End User Computing Engineer II
Diagnoses and resolves most moderately complex technical problems independently using defined standards and procedures. Increases the frequency of solving highly complex problems independently. Leads and participates in root cause analysis.
Works independently and as a member of the IT Infrastructure team, based on general and specific direction, Service Desk cases, project task assignments, department’s priorities. Day to day work is self-initiated and self-directed based on priorities established by IT Infrastructure Manager, Project Managers, or Director of Information Services.
IT End User Computing Engineer II
Ability to organize and drive own daily activities based on both broad and specific directives, processes and procedures, with ability to meet multiple deadlines, and effectively handle multiple tasks.
It is essential that the end users’ and members’ experience with the technology environment be positive, safe and productive. This position significantly contributes to that experience, and United Power’s ability to deliver services to our members. This role is critical to the goal of delivering a reliable and high-performance end user computing environment.
Works with all employees and external vendors.
Essential Physical & Mental Requirements:
Majority of time requires sitting, bending at neck, waist, legs, and arms; twisting body; and changing positions at will. Occasional driving, standing, walking, stooping, bending, kneeling, reaching and stooping.
Lift and carry 5-40 pounds frequently and push/pull up to 100 pounds occasionally.
Requires repetitive motions with hands and fingers such as keyboarding, use of telephones, cell phones, etc.
Requires close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
Noise level in work environment is moderate. Work requires close attention to detail and accuracy and is varied in nature with regular interruptions. Work is subject to irregular hours.
Requires the ability to drive a vehicle between office locations.
Office setting 95% of the time. 5% of the time may need to work in a support role while outdoors, in a warehouse or maintenance environment (dust, uneven surfaces and all types of weather and temperature variations). While the position will be primarily located in one office, up to 25% of the time may be spent at other offices depending on business needs and projects.
In addition to a competitive salary, we offer a generous benefits package that includes an employee retirement plan, 401K with match, paid holidays, vacation & sick leave, medical, dental, vision, short-term disability, long-term disability, and life insurance. For a full list of benefits, please visit our careers page at https://www.unitedpower.com/careers.
NOTE: This position description is not intended to be all-inclusive; an employee will also perform other
job responsibilities as assigned by the immediate supervisor or management.
Management reserves the right to change position descriptions, specifications or work schedules to accommodate individuals with disabilities or as the need arises.
This position description does not constitute a written or implied contract of employment.
Additional Salary Information: Based on experience
About United Power, Inc.
At United Power, we don’t just employ people — we make them a part of our family.
United Power serves a diverse service territory spread across six counties — Adams, Boulder, Broomfield, Gilpin, Jefferson and Weld — located along Colorado’s northern Front Range. We employ approximately 180 positions with competitive salaries and excellent medical and retirement benefits at three different offices.
Brighton: Our headquarters in Brighton is just 20 miles northeast of downtown Denver. Brighton is a rapidly growing city with all the advantages of Denver, yet still maintains a small town feel.
Coal Creek Canyon: The Coal Creek Canyon office is located at a higher elevation in one of Colorado’s most scenic mountain canyons. Enjoy a working environment surrounded by a mountainous backdrop and living in a tight-knit community.
Carbon Valley Service Center: Located at the intersection of Carbon Valley, just off I-25 and Highway 119, the Carbon Valley Service Center is in close range to our western communities.
All selected applicants are required to complete Section 1 of the Federal Form I-9 (Employment Eligibility Verification) and to provide identification and either proof o...f U.S. citizenship or proof of authorization to work in the U.S. In addition, United Power uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an internet-based system that compares information from an employee's Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records.