The Division of Student Affairs is focused on building a strong foundation to ensure every student's IU experience is positive, safe, healthy, and meaningful. The Division of Student Affairs staff and 19 departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority and their health, safety, and overall well-being are our core mission.
Under the general direction of the Division of Student Affairs IT Director and the Student Health Center System administrator, the IT User Support Specialist is responsible for the delivery of desktop support for the Student Health Center (SHC) staff and as a backup for Division of Student Affairs IT support services. This position is responsible for the delivery and configuration of desktop computers and laptops, printers, and associated devices and peripherals. Performs software and application installation and patch management for workstations, anti-virus software configuration through SCCM. Provides technical expertise related to performance, security, implementation of local computing platforms, policies, and procedures. Develops and maintains documentation. The incumbent in this position is expected to remain current in the latest software and industry technology trends. This position designs and develops ways to improve information management, organization, project management and information dissemination strategies. Organizes and consults users as per requirements to solve complex business problems. Directs, supervises, and mentors the incumbent in the hourly IT support position. Participates in short term and long-term strategies for technology utilization. Provides instruction and training for end-users.
Combinations of related education and experience may be considered.
Experience providing technical computing support to users via direct consultation, development and delivery of computing education, writing user documentation, or related experience. Proficient communication skills. Ability to maintain a high degree of professionalism. Demonstrated time management and priority setting skills. Demonstrate a high commitment to quality. Possess flexibility to work in a fast paced, dynamic environment. Seek to acquire knowledge in area of specialty. Friendly and service-oriented. Excellent organizational skills. Sound understanding of network fundamentals, and understanding and application of existing industry best practices. Knowledge and skill in recent Microsoft Office Suite. Familiarity with recent Microsoft Windows and Macintosh client OSes, Exchange,and common email clients.
Bachelor's degree in computer science or closely related field and at least one year of experience working with a computer network, various operating systems, security access, operations security, Active Directory, SCCM, patch deployment, Operating System imaging, desktop deployment, application, web, print, and file management. Direct experience with Microsoft Office products (Office 365).
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.