All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
The PATIENT FINANCIAL SERVICES department has an outstanding opportunity for a PROGRAM FINANCIAL ANALYST.
The UW Medicine Program Financial Analyst is both a subject matter expert and Epic systems expert who proactively identifies process and system opportunities and assists Revenue Cycle leadership in the coordination of complex projects that promote operational efficiencies.
The Program Financial Analyst works independently, coordinating and performing identified actions among and between all levels of revenue cycle, PFS, clinical and financial department staff to improve processes in the administration of all aspects of patient accounting. The Program Financial Analyst assists with coordinating the plan, design, documentation, testing and implementation of process and system enhancements. The position incumbent must have skills and knowledge that span the entire revenue cycle of UW Medicine; from initial business process analysis and requirements gathering, through Epic system stabilization, error resolution, denial reduction, to process analysis and improvement.
This role is responsible for working with a diverse group of people from all UW Medicine entities to identify new features for Epic upgrades and research and recommend new process solutions for the functions in Patient Financial Services. This requires a deep understanding of all operational processes within Patient Financial Services, and an understanding of applications and interfaces used in conjunction with Epic by multiple UW Medicine customer groups.
This position is very important to the financial viability of UW Medicine as it is part of the administrative team that is responsible for managing the medical centers' patient accounts receivable. Annual cash collections from the department activities exceed $1.2B. This cash allows the medical centers to fund operations as well as the capital and strategic initiatives that are required for continued growth and financial viability. The Program Financial Analyst is responsible for working on issue resolution and process improvement projects requiring knowledge of all aspects of Epic and related systems.
The PROGRAM FINANCIAL ANALYST will:
Analyze business processes and procedures with a focus on system New Version Upgrades Proactively review and evaluate system updates and coordinate upgrade implementation, including analysis, design, operations inputs to testing and implementation are successful
Act as project manager on small scale business systems implementation projects
Proactively monitor and maintain systems, perform problem resolution, identify error patterns and recommend training or revised workflows, and provide regular status reporting
In conjunction with PFS leadership, review and develop new workflows and system enhancements to meet payer billing requirements
Research and analyze current and proposed business practices and system upgrades that impact the entire revenue cycle, and recommend new process improvements that ensure clean claims that are compliant with payer requirements and governmental regulations
Act as an expert resource to UW Medicine staff by anticipating and identifying educational, procedural and functional problems associated with the revenue cycle system applications and cross-system interfaces
Define screens, reports and processes (manual as well as automated)
Proactively monitor discharge not billed (DNB), Stop Bill and claim edit errors to identify improvement opportunities within the revenue cycle
Assist in resolution of application and process problems
Work closely with the UW Medicine IT Services to provide efficient and responsive support to end user staff and provide supportive and positive mechanisms for reporting application and system deficiencies, and facilitate reporting of suggestions for system improvements
Suggest, request and test new HB claim edits to ensure 95% vendor clean claim rate is maintained
Review denial patterns and suggest edits and/or workflow enhancements to reduce or prevent denials
Participate in leading work with user groups to provide diagnostic assistance, resolution to questions, and problem direction.
Participate in leadership of design and implementation groups Provides status reports to leadership as required
BA in Business, Healthcare Administration, any of the analytical sciences or equivalent experience
At least 3 years in hospital patient account management, including knowledge of billing and collection requirements, third-party reimbursement and electronic information processing
Minimum 5 years of experience performing progressively more complex and responsible tasks
Demonstrated excellence in both internal and external customer interaction and written and verbal communication skills
Strong customer focus and management of customer expectations; ability to establish and maintain a high level of user trust and confidence in a variety of groups
Experience with Report creation
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.