As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities, and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
UW-IT is the central IT organization for the University of Washington, providing technology solutions to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation and discovery at the UW. UW-IT is currently looking for a ServiceNow Software Engineer who will support the UW-IT work on Finance Transformation, the University’s large-scale project to modernize its finance operations, business systems and processes. The position is a role in the newly established UW-IT Finance Transformation Program (ITF).
Bachelor’s Degree in Business Administration, Information Science, Computer Science, or related field.
Experience performing progressively more complex business analysis and development on the ServiceNow platform.
Activities include scope definition, requirements gathering, story writing, application development, writing test scripts, and user acceptance testing.
Demonstrated ability to quickly learn and apply new methodologies, tools, etc.
Demonstrated excellent time management skills
Demonstrated ability to work with minimal supervision: both independently and as part of a team
Demonstrated excellent written/oral communication skills and technical documentation skills and personal interaction abilities for both technical and non technical audiences.
Ability to navigate in a complex, diverse technology environment
Experience with Agile software development methodologies/concepts
Experience as a functional leader or key contributor in complex, enterprise-wide, collaborative projects that have required significant business process change
Proven ability to represent business stakeholders effectively and translate between business and technical requirements
Familiarity with usage of request/incident ticketing software
Familiarity with ITIL
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience implementing ServiceNow’s Customer Service Management (CSM) applications with Agent Workspace and Service Portal
Experience with database schema design
Knowledge and skills in object, data, metadata, process, and/or information modeling
Knowledge and skills using REST architecture/technologies and/or service-oriented architecture
Experience with project management related tools (such as Jira)
Knowledge of IT accessibility issues for users with disabilities; familiarity with accessibility standards and best practices; experience testing for accessibility; and demonstrated ability to design content/applications with accessibility considerations
Familiarity with Workday or other enterprise financial systems
Experience in a major research university setting
CONDITIONS OF EMPLOYMENT:
Work in an open office environment and contribute to collaborative team work focused on problem-solving. Daily interactions with other team members, subject matter experts and stakeholders at all levels of the organization. While the general working hours are within Monday through Friday, 8 a.m.-5 p.m., this position will, on occasion, need to adjust hours to accommodate the business needs and deadlines.
This position on the Finance Transformation Technology Project is temporarily funded; continued employment is contingent on ongoing funding and performance.
This position is eligible for remote work.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.