| Specialist, Client Service Lead – Front Office Solutions CORPORATE PROFILE Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and over 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today. FRONT OFFICE SOLUTIONS PROFILE Front Office Solutions is a new strategic business for Northern Trust that provides a holistic digital+ service offering for some of the most sophisticated institutional investors across the globe, including foundations, endowments, pension funds, corporations, insurance companies, central banks and sovereign wealth funds. As asset owners engage in more complex, data-driven investment approaches to asset allocation, their operational needs and demands for high quality data have skyrocketed. Front Office Solutions provides a holistic, full-service, multi-asset solution that aims to empower in-house investment teams and support their important mission by providing a more comprehensive set of operational services and analytics including portfolio management, investment decision support, operational risk management, CRM/document management and workflow tools. DESCRIPTION The Specialist, supported by a team of Client Solutions partners, will be responsible for providing a set of dedicated clients with the holistic investment data sets they need to fulfil their various stakeholder requirements as well as identifying solutions for data analysis and reporting challenges which will arise in this ever-changing, dynamic investment environment. PRIMARY RESPONSIBILITIES • Serves as daily point of contact for advanced / escalation of client service needs. o Responsible for interpreting, reviewing and resolving ad hoc client requests. • Works with client's operational staff on discovery, problem resolution, and workflow management. • Acts as first point of escalation for daily / monthly performance issues as raised by junior team members. • Acts as a final reviewer and approver for month-end client cycle. Includes: o Validating statement-based valuations o Delivery of all client data analysis and reporting, inclusive of: ? Accounting ? Exposures ? Performance o Hosting monthly client sign off meeting to review all data and performance results with client. • Provides final review and sign off on client output including NAV, allocation and underlying client performance. • Leads new client onboarding o Participates in initial client discovery sessions; assists in project planning, setting client expectations, and facilitating continuous client updates throughout the onboarding process. o Responsible for the review of all historic data entry and reconciliations during client onboarding. o Creates client service level descriptions (SLDs) and manages any associated client negotiations. o Responsible for management of team members and tasks to meet continuous client deadlines and milestones during onboarding process. • Responsible for adherence to client service level deliverables as documented in the respective SLDs. • Responsible for detailed management of client investment data: o Investment transactions (typically statement based for alternative assets; file based for public markets) o Investment valuations (typically statement based for alternative assets; file based for public markets) o Cost basis analysis, cash movement, pricing, gain and loss analysis, account and position reconciliation o Alternative investment manager estimates o Plan income / expense items o Plan contributions / spending withdrawals o Underlying manager exposure data o Benchmark data o Alternative investment performance data • Responsible for oversight of all investment reconciliations, including reconciliation of cash, positions, performance, transactions, alternative investment metrics (unfunded commitments, etc.). • Responsible for oversight of NAV, allocation and underlying client performance for alternative investments. • Analyzes and communicates output from attribution models to clients. • Analyzes and communicates Public Market Equivalent (PME) output to clients. • Serves as a resource for toolset’s liquidity analysis and portfolio planning capabilities supporting the institutional asset owner clients. • Creates materials and conducts ongoing training activities for clients and new FOS team members, supporting full service clients and software-only clients. o Creates training materials and leads training sessions on daily operational activities as well as system capabilities • Participates in ongoing process improvement discussions where feasible including: o Third party vendor sourcing o Process improvement through technical skills o Ongoing Front Office Solutions program build (fee billing, legal contracts, training, etc.) | 
