Manager, Regulatory Consulting Services

Business development (30%)

• Provides responses to any received RFI and RFPs.
• Holding scoping discussions with customers to ensure Clarivate have a robust understanding of a customer’s needs and requirements for any given project.
• Working with Consulting services colleagues to provide robust effort estimates for scoped projects.
• Drafting customer facing materials to support commercial discussions such as  proposals.
• Build a sustainable pipeline of services offerings and projects by identifying clients, understanding client requirements, and delivering unique solutions to each clients needs.
• Communicates services offerings of the practice area, in RFP responses, and in support of individual opportunities to sales and to customers.
• Develops case studies that describe practice area offerings and ensure those case studies are communicated and accessible.
• Participates in opportunity development, to architect solutions and support the planning of Services projects from inception to contract closing.
• Collaborates across Life Sciences to propose the highest value offerings to customers.
• Regular pipeline review with PMO and Sales to ensure we have a clear vision of the pipeline.

Project Delivery Support (50%)

• Become an integral member of the customer facing team of the Life Sciences Consulting Services team.
• Act as the primary point of contact for the customer throughout a project’s lifecycle with responsibility for the service quality and deliverable quality of regulatory projects to customers.
• Act as the project manager for regulatory consulting services to ensure successful delivery of each assigned project.
• When required co-ordinate resources across the Life Science Consulting Services and Regulatory Intelligence teams to ensure the successful delivery of relevant projects.
• Escalates any project risks and delivery issues to the Director / Global Practice Lead for action and resolution.
• Support the delivery of non-regulatory Consulting services as required and agreed with both their direct and matrix managers.
• Collaborates with the Life Sciences Consulting Services teams in architecting solutions to client needs by employing the Clarivate Analytics suite of databases, prior industry knowledge and insights gained from primary and secondary research.
• When necessary coordinates across Life Science Practice Areas to support projects that require collaborations across skills and assets.
• Escalates delivery issues to Director, Clinical and Regulatory Consulting to support measures to meet client needs.
• Ensure projects management and reporting

Management (20%)

• Manages and coaches a team of regulatory solutions consultants and business application consultant to grow their regulatory and consultancy skills
• Recruits and retain talents
• Manages external workforce of contractors.
• Conducts mid-year and annual employee reviews for direct reports

Qualification and Experience:

• Master’s Degree (Preferred) in life sciences with at least 15 years’ experience in Pharmaceutical Regulatory Affairs/Regulatory Intelligence in a given territory (Europe, Asia, North America/Latin America).
• At least 10-12 years’ experience as a managing consultant to pharmaceutical or medical device companies in regulatory intelligence.
• Experience in supporting regulatory Consulting services from initial discussions to delivery.

Knowledge and skills:

• Expert knowledge in key areas of responsibility e.g. operating systems, networking technologies, security standards
• Expert knowledge of relevant markets
• Excellent customer service skills
• Strong problem management, troubleshooting and analytical skills
• Demonstrated ability to work with and manage virtual teams to successfully deliver projects
• Demonstrated ability to learn and understand internal systems and processes
• Able to work well under pressure in a demanding environment
• Independent worker with excellent time management and escalation skills
• Experience with remote access tools and methods