The Business Analytics Int Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Gathers operational data from various cross functional stakeholders to examine past business performance.
Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies.
May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis.
Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities
Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies
Actively participate in country and regional scrums to co-create the foundation of overall segment strategy
Partner with analytics team, digital journey owners and product managers to transform traditional CRM marketing into algorithmic data driven portfolio management and pilot Digital Engagement Sales models on Mobile Banking and other digital platforms
Check campaign programming, perform UTT testing and case validation. Investigate and trouble-shoot on existing Campaigns/Codes issues
Communicate methodology and results to technical and non-technical audiences
Participate in the regular organization's strategy/management meetings to review KPI performance and recommend the next steps
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
2-5 years relevant experience
Organized and detail oriented
Curious about learning and developing new skillsets
Positive outlook with a can-do mindset
Bold, curious, resilient, adaptable and is able to operate independently in ambiguous situations and fast pace business environment
Fast learner and is able to pick up knowledge of banking products and ecosystem within 45 days
Thinks out of the box and drives business transformation initiatives
Proficient programming skills in SAS, SQL, Phyton and R
Good experience working in big data technologies such as Apache Spark, Hive and Hadoop
Strong communication and good presentation skills to manage both technical and non-technical
Degree in mathematics, statistics or econometrics will be a plus
Prior experience in Financial Industry will be a plus
Extensive hands-on experience in building solutions for large-scale data infrastructure
Excellent analytical skills and critical thinking
Project and process management skills
Excellent written and verbal communications skills
Experience with a prior focus in financial services analytics
Solid organizational skills & ability to manage multiple projects at one time
Bachelors/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Decision Management
Job Family: Business Analysis
Time Type: Full time
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