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IT Support Services Manager
The IT Support Services Manager reports to the VP Cybersecurity and Support Services and manages IT support system staff and is responsible for all aspects of customer technical support strategies, systems, processes and procedures. Provides leadership to the members of the technical support team and establishes and manages to achievement of department objectives, relevant Key Performance Indicators (KPIs), and individual performance goals to ensure the highest level of service and effective, timely delivery of support. The IT Support Services Manager will collaborate with various teams within MAA as needed to ensure clients receive exceptional service. The successful candidate will embody and work to reinforce MAA's Core Values. Those values include:Apprecia


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