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What you’ll be doing...
The Digital Workplace team is looking for a Change Manager role within our team to support the Work Forward program. As part of Work Forward, we are bringing together the best aspects of remote and on-site work to shape a more engaging and inclusive employee experience. To further explore the possibilities, we will launch a pilot program with select teams that will test new tools and resources related to these working models throughout the second quarter. With their feedback, we’ll be ready to scale up and include the larger V Team in a future phased approach. Youwill be creating and implementing change management strategies and plans (communications, training and support) that maximize employee adoption and usage and minimize resistance for the Work Forward program. You will work to drive rapid adoption, increased utilization of and proficiency with the changes and applications that impact employees in the Work Forward program. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes. Employee experience is critical to the Work Forward program and to the Digital Workplace team as our work focuses entirely on how employees experience and engage with the tools that we deploy for the Work Forward program. Engagement helps us understand the impact we have on the productivity of the entire corpus of employees at Verizon – something that impacts our revenue to a large degree. This position is responsible for bringing a laser focus in the Digital Workplace organization in the area of design thinking and putting the user at the center of everything we do. This requires assessment of current pain points, the usability of proposed solutions and driving the adoption of the technology rolled out to the enterprise.
Complete change management assessments by analyzing the project change requirements.
Own the development, delivery and management of internal communications.
Create a positive perception of the change by developing messaging and techniques to respond to resistance, improve change willingness, and emphasize benefits.
Create a plan to support adoption of the changes through a project by applying change management processes and tools to meet objectives.
Integrate change management activities into project plan by partnering with the PMO members
Create actionable deliverables for change management levers such as communications, sponsor roadmap, training, resistance management, and support.
Conduct impact analyses, assess change readiness and identify key stakeholders.
Provide input, document requirements and support the design, development and delivery of training programs.
Own the development, captioning and publishing of internal training and informational videos.
Identify, analyze and prepare risk mitigation tactics and communicate decisions to management and business counterparts throughout the project.
Identify anticipated resistance, create and execute plans to avoid and overcome resistance.
Coordinate efforts with other specialists and key partners in IT such as End User Services, Mobility, and those involved with support, video production, and communications.
Evaluate and ensure user readiness by conducting surveys and reviewing training metrics.
Define success metrics with the project team and monitor change progress. Be able to adapt and adjust plans quickly to improve success outcomes.
Evaluate how users feel about the ease of use, perception of the system, and their ability to perform their tasks through interviews, surveys, focus groups.
Manage expectations and report status to stakeholders.
Identify pain points or suggestions for improvements to address issues or perceived issues by our users within our applications or processes.
Track, report and identify course correction for issues and manage the resolution of those issues to completion.
Study subcomponents of the system to get a holistic view.
Perform user testing on any changes made with systems.
What we’re looking for...
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Experience drafting internal communications that clearly articulate messages to a variety of audiences.
Knowledge of Change and Project Management concepts.
Willingness to travel up to 25%.
Experience with customer feedback/voice of the customer.
Even better if you have:
Excellent communication (both written and verbal).
Excellent presentation skills, with experience in training delivery, both virtually and in person.
Bachelor's Degree in Communications, Journalism, Information Technology, UX (User Experience) or related field.
Change Management experience and a solid understanding of how people go through a change and the change process.
Three or more years of experience participating in large scale change initiatives.
Agile or Waterfall methodologies.
Experience with editorial schedules and deadlines.
Experience with instructional design and building training courses.
Experience with training video scripting, editing and production.
Experience with working with executive level staff.
Experience with basic HTML.
Ability to establish and maintain strong relationships.
Solid research skills.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.