Responsible for building awareness and understanding of Operational Resilience across the firm, leading communications and training campaigns at all levels.
Responsible for maintaining strong collaborative relationships with key stakeholders, helping Service Owners and Resource Owners perform their duties in line with regulatory expectations.
Responsible for identifying Important Business Services (IBS):
Create and maintain the service taxonomy; review and update service categories;
Identify and maintain the list of IBS ensure it is approved by the Board annually;
Work with Service Owners across the business areas to update all IBS maps (incl. all processes, people, tech, data, 3rd parties) on a periodic basis or following a trigger event;
Ensure updated maps are maintained and stored in the system of record.
Responsible for establishing and managing process to monitor resilience of IBS and critical resources:
Define and manage metrics to monitor resilience of IBS and critical resources;
Coordinate activity to assess resilience of critical resources* that support each IBS (e.g. monthly attestations).
SKILLS AND EXPERIENCE
Detailed knowledge of the Operational Resilience consultation papers (Dec 2019)
Demonstrable knowledge of Operational Risk, Operational Resilience and Business Continuity tools, methodologies and best practice
Experience delivering regulatory change and transformation
Project Management skills
Ability to identify and resolve risks and issues, or prompt escalation to programme manager if they are not able to be resolved
Use project management experience and knowledge to drive focus on effective and timely delivery of activities, managing the critical path and reporting regularly on status of deliverables
Ability to develop solutions to complex problems and makes recommendations to the programme SteerCo
Communication & influencing skills
Advocate for Operational Resilience and builds strong relationships with senior stakeholders across all business areas to ensure deliver and embedder of Operational resilience throughout the organisation
Ability to build collaborative relationships across the business , working closely with internal customers
Strong interpersonal and leadership skills, persuades and includes others using a range og approaches to achieve deliverables
No qualifications required; qualified through experience