Kennedy & Company is looking for a full-time, remote Technical Developer to support its Salesforce practice. In this important role, we are looking for a professional with previous experience working within higher education, as well as in designing, developing and implementing with the Salesforce platform. Each of these components are required for consideration.
The ideal candidate will have three or more years working in an admissions, advising or other student support office within a college or university, and have an equal or greater number of years working within Salesforce. This candidate will also have earned four or more Salesforce certifications, including at least two related to the following: Education Cloud, Service Cloud, Community Cloud or Sales Cloud. This candidate will also have experience leading and working closely with others on various CRM or other technical/operational projects, and have a deep commitment and passion for improving the staff and student experience through Salesforce.
PRIMARY RESPONSIBILITIES INCLUDE:
Leading and facilitating dialogue and working sessions with current and/or prospective clients to determine business, functional and technical requirements and participating in application design, configuration, testing and deployment
Performing configuration and customization of the Salesforce.com platform
Participating in and/or leading efforts to develop and execute testing, training, and documentation
Providing a hands-on approach leading to tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
Utilizing best practices to perform operational support, enhancements, and bug fixes as needed to the Salesforce.com platform
Working closely with colleagues and clients to support the “innovate and adapt” model for project delivery
Providing technical assistance and end-user troubleshooting for bug fixes, enhancements, and “how-to” assistance with colleagues and clients
Identifying high-ROI opportunities for client service and efficiency, developing and presenting business cases to implement those opportunities
Our ideal candidate will be one that is well-equipped and brings significant experience working in higher education and the technical and analytical skills required to grow in the consulting industry but who is also looking to be a part of a small, close-knit team of highly motivated individuals. Candidates must be open to a flexible working environment and a startup feel. Position may require up to 10% travel – based on client locations.
Bachelor’s degree required
Minimum of 3 years of experience working within higher education
3+ years working within Salesforce and/or Salesforce-based managed packages (demonstrable knowledge of other CRM platforms will be beneficial)
Minimum of four earned Salesforce certifications (with at least two certifications related to the following: Education Cloud, Service Cloud, Community Cloud or Sales Cloud)
2+ years experience with Force.com developer toolkit – Apex, VisualForce, Force.com IDE, Force.com Migration Tool, Web Services/SOA & Metadata APIs
Familiarity with Services Oriented Design Principles (SOA) and Web Services
Prior experience with data migration and ETL/integration tools a plus
Experience with HubSpot, Slate, Banner, Colleague and other common higher ed solutions a strong plus
Demonstrated understanding of the Salesforce data architecture, including the Education Data Architecture (EDA) model provided through Salesforce
Willingness to acquire additional certifications through the Salesforce platform
Demonstrated project management experience
Excellent written and verbal communication skills
Demonstrated leadership qualities
Telecommuting is allowed.
About Kennedy & Company
Kennedy & Company was founded to provide colleges and universities with a differentiated advisory offering targeted at addressing their most pressing strategic questions. Our client list includes large public research institutions, state flagship universities and systems, small private colleges, graduate and professional schools, historically black colleges and universities, and community colleges.
We are headquartered in Virginia, and proud to be a Virginia-based small business. We have smaller, virtual offices where our team members live. As we grow, we plan to establish offices in some of the country’s best college towns – close to those we serve and the energy, diversity, and innovation that colleges and universities create.
Our professionals have decades of experience in higher education and consulting and have helped more than 40 institutions craft new enrollment strategies, develop strategic plans, refine models for financial sustainability, and launch new academic (on-ground and online) offerings. The expertise we bring is detailed in our biographies, but we also want to share the key characteristics that we seek in our team members, as it is not simply what they know..., but why and how they do what they do, that matters.
A PASSION FOR HIGHER EDUCATION AND OUR CLIENTS
We want everyone at Kennedy & Company to take pride in helping our clients achieve results—that might mean the launch of a new academic program, new student enrollments, improved retention and graduation rates, or better financial sustainability. In short, we want you to come to work because you genuinely care about helping our clients get better.
DOWN TO EARTH
We’re looking for employees that are sincere, fun to work with, and humble enough to learn and take criticism well (including partners).
We seek employees who can clearly articulate complex ideas to clients both verbally and in writing. We also value those who have exceptional interpersonal communication skills. We are looking for consultants who can expertly lead a large meeting and also provide one-on- one counsel to clients.
ENTREPRENEURIAL AND INNOVATIVE
Our ideal consultants are collaborative, inquisitive, insightful and intelligent. We want to encourage new ideas and thought leadership. All of our employees should act as entrepreneurs, spotting and pursuing new opportunities in the market.