We're Bloomberg Enterprise Data - fast paced, innovative and expanding. We have worked hard and smart to become the business we are today. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. Our endless selection of data sets, covering all asset types, with multiple delivery technologies and flexible scheduling mean our clients are able to get exactly the data they need, when they need it, in the format they prefer. Without us, they simply can't operate. One of Bloomberg's key differentiators is our level of customer engagement and service throughout the complete sales lifecycle and beyond into their day to day business. It's something we are proud to be known for in the industry!
The role: We are a service focused team. Building trusted client relationships and customer satisfaction are our highest priority. As the primary technical interface into Bloomberg for key clients across the market, you will serve as a trusted adviser to our clients, providing input and guidance as they make major technical and strategic decisions. You will form deep, lasting relationships with our clients from senior leadership onward, ensuring you are the technology and data partner they turn to first to advance their business. Through a consultative approach, you will work closely with your clients to uncover their needs and suggest appropriate solutions, whilst also serving as an advocate for Bloomberg within our clients as well as advocating for our clients within Bloomberg.
We are looking for someone who has managed a variety of projects, solved complex problems and understands how to set and manage expectations comfortably. We are a service focused team, with our highest priorities being customer satisfaction and building trusted, long lasting client relationships.
You will need to be technically minded, with the ability and drive to learn and articulate technical products in the financial services market, understanding our clients' data needs and use cases, and driving discussions around a variety of technical delivery options. You will also need a keen eye for opportunities with the goal of deepening our partnership with clients, while working closely with the sales, product and implementation teams to reach our full potential.
The Technical Account Management team are seen as senior leaders within the Enterprise Data Service Delivery organisation. You will have the opportunity to use your industry knowledge and experience to build a relationship with our clients as a trusted technical partner.
Account Management We'll trust you to take ownership of some of our most critical accounts, providing next-level customer service while attaining a deep and extensive understanding of the client's architecture, infrastructure and applications, providing technical subject matter expertise across the Enterprise Data product portfolio. You will forge deep relationships across the client's technology teams within both the IT and business silos (Equities, FICC, FX etc.) and horizontal functions (CTO, Architecture, Infrastructure, Sourcing etc.). These relationships, coupled with a clear understanding of the client's business will be leveraged to build strong partnerships, offering a technical SME skillset, thought leadership and knowledge of industry trends to solve problems and help their businesses thrive. We host regular technology sessions and service review meetings with our clients, while also highlighting use cases for additional Enterprise products and services.
Project Management Our Technical Account Management team provide project management for product implementations and upgrades, leading virtual teams and leveraging the necessary internal resources to ensure the successful delivery of the agreed solutions and keeping our clients in the loop every step of the way. You will need to be comfortable leading internally and linking multiple teams to solve problems and create new opportunities. We will need you to form comprehensive and cohesive plans in collaboration with the client for the integration and support of Bloomberg products and services across EMEA, and provide regular reporting both to the client and internally on project status and progression towards key milestones.
Pre-Sales You will need to partner with our clients to help them understand how Bloomberg technology integrates to solve their most critical needs, and helps them to grow and create value. You will work closely with internal teams to qualify leads and drive opportunities.
You'll need to have:
Experience building your brand with clients and establishing trust to drive meaningful interactions
Organizational skills. You are a self-starter, and are enthusiastic about owning client relationships
Great problem solving skills, and a customer focused mind-set which enables you to consistently go the extra mile
Excellent communication skills allowing you be clear and direct, and to set and manage expectations without miscommunication
Relationship skills to build and nurture lasting and trusting bonds between us and our clients
Experience with enterprise technology delivery (architecture, data ingestion, cloud)
Some knowledge or experience of API based data ingestion would be advantageous
We would love to see:
Knowledge and experience of market data tools, reporting, entitlement and administration systems.
Technical data analysis experience and knowledge of financial market data products, delivery services, APIs and protocol technologies;
Knowledge of Industry trends (automation, virtualization, cost optimization and innovation)
Experience in partnering with commercial cloud public providers and an understanding of how they operate.
Awareness of trading applications and systems
Pre-sales experience, and a commercial awareness
A second European language
If this sounds like you: Apply if you think we're a good match! We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/solution/data-and-content
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.