At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group's global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!
About Bank of Singapore Bank of Singapore opens doors to new opportunities. Join our newly created design team with Bank of Singapore as a Lead UX Researcher!!
Our User Experience Researchers fear no one, even the CEO. They stand up and speak up for what our clients need.
Here's what we are looking for Someone that has a thorough understanding of the user research process and are able to strategise and determine where it can add value. By taking a holistic view and weighing up the needs of customers and the business, she/he is able to identify what needs to be done.
What you'll be doing You will keep us on our toes. Remind us not to jump to conclusions or easy solutions without asking WHY, WHY, and WHY? You will help the team to focus on who is our clients, what is their environment? Is our product easy to use? Will clients use our product?
Here's what your week might look like
Work with stakeholders across multiple product teams to define and prioritize user research questions, then outline and schedule research plans.
Determine user needs by conducting task-focused analyses.
Co-ordinate and prioritise research conducted internally and through external vendors.
Synthesise and evangelise research findings to diverse audiences through creative and actionable written reports and oral presentations.
Seek and review potential external research partners and manage existing relationships.
Stay informed and in tune with the latest developments within User Research - methodologies, best practices, trends, etc.
Build upon the framework for user research conducted within the bank and the associated metrics to benchmark business impact.
Qualifications Here are the experience and skills we'd love you to have
You have 10+ years of relevant experience.
Proficiency in qualitative and quantitative data analysis, usability testing, eye tracking, testing across desktop, tablet, and mobile interfaces, card sorting, survey evaluation, A/B, and multivariate testing, and heuristic evaluations.
Hands-on experience in User Research and Usability Testing/Analysis.
Ability to think strategically and develop creative solutions to research challenges.
Working knowledge of data-logging tools such as Adobe Analytics, Google Analytics etc.
Superior verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, project managers and executives.
BA/BS degree in HCI, human factors engineering, related field or equivalent practical experience.
You have experience in the fintech or banking industry.
You can conduct research in Mandarin
For all headhunters / recruitment firms, any CVs received without a formal agreement will be unsolicited and we will not be obligated to pay a referral fee.