Responsible for understanding customer's current transaction process and system capability before implementing QNB cash management solution.
Work closely with implementation project managers and customer IT units for technical file formats, etc various integration with bank internet channel and customer treasury systems.
Supports by finding cross-selling activities to enhance QNB's overall relationship with the customers during the implementation phase
Be responsible for cash management IT implementation with customers ERP and bank channels.
Ensure the implementation project plan covers the entire start to end configuration of systems and fully understanding with customer's senior management/decision makers and IT team were engaged in implementation framework.
Gather and enhance knowledge on major Corporate ERP and Accounting Systems integrations, SAP, Oracle, JD Edwards and specialised customized systems developed by various vendors time to time.
Is accountable for preparation of Transaction services implementation plans for the assigned customers, in line with GCM policies and procedures.
As assigned by the direct manager participates in cross functional projects by giving expert advice and coordinating their implementation with the rest of Corporate Banking units to promote synergy within the Bank's activities.
Based on market customer feedback provides valuable inputs on product development to the responsible employees.
Is responsible for implementation of Transaction services ensuring its compliance with business and customer requirements.
Provides ongoing support to existing customers of Transaction services usage as well as ensures consistent client follow-up.
Participates throughout the entire process of pre-implementation survey, customer demonstrations/technical discussions, pre-installation check, customization, installation and training.
Translates business requirements to technical solutions as per direct manager's requirements.
Implements agreed strategies and action plans designed to cater to clients needs.
Carries out assessment of complexity and feasibility of proposed transaction services implementation and its impact upon the client in terms of technical feasibility.
Actively monitors, ensures and reports the turnaround time of implementations.
To assist customers in all their queries on Bank's product and seek solution to their requests
Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
Build and maintain strong and effective relationship with all other related departments and units to achieve the Group's goals/objectives.
Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.
Qualifications
University graduate (Bachelors degree) preferably with a Major in Finance, Banking, Economics, Mathematics, or Business Administration (related field of study).
At least 6 years of relevant experience in a corporate banking industry or related fields
Local banking experience is preferable.
At least 4 years of work experience in the Cash Management and Transactions banking solutions, experience in handling IT projects, preferably with international exposure.
Understanding of relevant laws, regulations and practices pertaining to corporate banking products and services in particular and Banking Industry in general
Well-informed of the market dynamics and competitive structure, industry environment, practices and rules and regulations for the GCIB customer segment.
Good understanding of GCM customer base, it's needs and expectations
Proficiency in PC programs: Ms Word, PowerPoint, Excel and other relevant applications
