Senior Digital Product Manager - Wealth and Personal Banking
April 4, 2021
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.
We are currently seeking a high caliber professional to join our team as a Senior Digital Product Manager.
Be responsible for all digital products/service journeys within a specific AMH Wealth Management
Create compelling and engaging digital experiences that leverage HSBC's global scale and distribution
Collaborate with Digital Product and Product Design peers, to align experiences across platforms – ensuring that features are executed in line with design principles and customer experience objectives; and are supported by business and customer OKRs
Leverage usability testing, research and customer interviews to determine customer pain points and uncover feature opportunities, to help inform product roadmap
Always utilize data to inform roadmap prioritization decisions
Work in a facilitative manner to build capability in progressing objectives, but does not lose sight of profitability, productivity and customer outcomes
Have a clear understanding of customer needs, market trends, business value and mobile-first technologies and defines a digital strategy that takes this into consideration
Continuously assesses competitive landscape, emerging technologies and business models to ensure the AMH digital proposition remains competitive
Seek opportunities to create sustainable cost savings and operational efficiencies by standardizing systems, removing or automating processes, driving out waste, duplication and paper, to deliver the best possible customer experience
10+ years digital product management experience preferred
Experience working in Asia (Hong Kong preferable)
Experience working with distributed teams – ability to work effectively to deliver targets across diverse cultures
Passionate about great digital experiences (especially in personal finance/money)
Customer obsessed – track record of putting the customer at the center of every decision
Data driven – utilizes data to inform decision-making (and hold others to account to make data-driven decisions)
Strong commercial acumen – ability to link data to business and customer outcomes
Demonstrable experience with Agile methodologies (Kanban, Scrum) and tools (Jira, Confluence, Slack)
A proven connector – ability to build relationships across matrixed organizations and influence outcomes
Proven ability to influence large teams without direct leadership authority
Strong communication skills – ability to take stakeholders on the journey to execute the digital vision
Comfortable working through ambiguity - ability to balance and respond to shifting or competing priorities
Accountable – takes ownership of own and teams decisions and delivers upon commitments
Energetic, positive, team player
Excellent organizational and planning skills
A flexible approach to work and working hours
Bachelor's degree or equivalent preferred
To be considered for this role, the relevant rights to work in Hong Kong is required.
You'll achieve more when you join HSBC. www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.