Revenue Cycle Quality Liaisons play a critical role in a high-profile group tasked with the shared goal of improving revenue results and maximizing revenue opportunities. This is achieved by having in-depth expertise and taking a global view of clinical and financial processes functions and interdependencies. The Liaison establishes strong, mutually beneficial relationships and strategic partnerships with targeted groups. They establish parameters for collaborative efforts and serve as a reliable and essential contact point with key stakeholders. The Liaison is proactive and data driven. They monitor performance, analyze results and provide actionable information and recommendations to their customers.
The Revenue Cycle Liaison acts under the oversight of the Senior Director for Revenue Cycle Analytics, Technology and Support to promote trust and credibility and strives to strengthen local and departmental relationships for positive outcomes.
Serves as the primary point of contact for clinical operations and revenue cycle to communicate and coordinate revenue related activities. Provides regular updates on new programs, relevant projects, service changes or other impacts relevant to the groups they serve
Conducts high-level problem solving with a focus on revenue, compliance and operational impacts
Provides operational guidance to clinical operations and revenue cycle
Manages projects related to revenue optimization
Addresses systemic root causes of chronically recurring problems, provides data and offers recommendations
Develops and shares standardized performance measures in partnership with customers and revenue cycle
Meet regularly with clinical and operational leadership to review and interpret revenue and other metrics to assist in the identification and resolution of issues and improve timely response to unforeseen changes
Monitor relevant industry changes pertaining to clinical revenue generating activity in assigned clinical operations units and provide an articulate Revenue Cycle communication
Monitors performance, analyzes results and provides actionable information and recommendations to their customers (examples include: charge lag, reconciliation and work queue lag)
Works collaboratively involving all personnel to increase efficiencies, reduce variability, reduce errors/defects; prepares reports, recommendations for management and coordinates implementation whenever possible
Understand and communicate PB/HB reimbursement analysis, reporting, projections with their clinical area
Facilitate new CPT code communication with appropriate clinical department and coordinate with Charge Integrity
Facilitate clinical payment for new programs/technology with departments and Rev Cycle
Coordinates with A/R on payer related issues, may attend payer relationship meetings on an adhoc basis
Identifies incorrect code usage opportunities/concerns and coordinates with clinical revenue areas and Rev Cycle Departments (coding, compliance, RA, CI) to help resolve.
Participates in rules committee to help facilitate issues
Familiarizes themselves with clinical and revenue cycle workflows
Promptly respond to incidents and other events as necessary
5-8 years of project management, management, operational improvement or related experience in a revenue cycle or health care industry setting
Bachelor’s degree in health care, business or equivalent combination of education and experience
Strong leadership and interpersonal skills required
Advanced knowledge of clinical operations and revenue cycle operations with ability to translate information
Advanced knowledge in payer reimbursement and compliance guidelines
Excellent communication skills, demonstrated ability to communicate clear, concise and accurate information both verbally and in writing
Proven ability to solve problems creatively
Advanced knowledge of MiChart clinical and revenue applications, reports and system capabilities
Demonstrated ability to complete projects according to outlined scope and timeline
Strong customer service skills
Ability to establish and nurture beneficial business relationships
Self-motivated with a willingness to take initiative and solve complex problems
Capability to negotiate with and influence others
Analytically and mathematically minded to analyze data and create necessary reports
Ability to thrive in a demanding, high-pressure environment
Flexibility, innovation, and creativity are necessary characteristics
Desire to continuously learn and apply new improvement methodologies, and to spread successful innovation through the institution
Coding Certification - acquire within first year
Coding knowledge/experience with Surgical Specialties with a focus on General, Oral, Plastic, Orthopaedic, Thoracic and Transplant Surgery
This position may be under filled at a lower classification depending on the qualifications/experience level of the selected candidate.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Although the Posting End Date may indicate otherwise, this job opening may be filled and closed any time after a posting duration of seven calendar days.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 196142
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.