Is responsible for participating in the development, implementation and maintenance of the Unit Culture program in collaboration with each region/hospital, engaging with Senior Leadership, Physician Leadership, Patient Safety Officers, mid-level managers and frontline staff and helping them to understand the roles they play in creating high reliability and the specific activities that must do to engage with this program.
·Supports training and mentoring of AdventHealth facility leaders and staff on LENS, Unit Culture, High Reliability Organization (HRO) concepts and process improvement. Responsible for effectively collaborating and communicating with AdventHealth facility leaders to ensure support is provided for local implementation and evaluation of program.
Collaborates with Unit Culture team to develop, deploy and evaluate the Unit Culture model that effectively promotes a high reliability organization
Supports development and deployment of processes, policies, procedures and training materials for Unit Culture program across AdventHealth
Supports clinical program development for each segment of the Unit Culture program; this includes standardization of Safety Huddles and implementation of digital learning boards.
Responsible for assessing areas of opportunity within each market and bringing forth recommendations for improvement. Identifies best practices and share locally, regionally and nationally with other AdventHealth facilities
Supports communications, coaching, mentoring, managing and leadership of Unit Culture partners
Collaborates with Clinical and Corporate Analytics, AIT, and Performance Improvement teams.
Applies change management principles for successful Unit Culture participation and accomplishment of initiatives at AdventHealth facilities.
What You Will Need:
Bachelor’s degree Nursing or other Allied Health Profession
5+ years in a healthcare organization
2+ years of healthcare Leadership experience
2+ years of Process Improvement or Change Management experience
KNOWLEDGE AND SKILLS REQUIRED:
Demonstrates strong written and verbal communication skills with the ability to motivate others toward common objectives.
Strong organizational skills with ability to manage multiple initiatives in a matrixed organization.
Demonstrates knowledge and use of effective quality improvement/change management techniques with the ability to lead the implementation of new models and ensure the goals are achieved.
Demonstrates exceptional analytical and process-oriented skills in assessing an organization’s performance.
Demonstrates expertise in MS Office Suite (Teams, Word, Excel, PowerPoint) and web-based applications.
Exercises sound judgment in assisting local managers to achieve success, and coaching them without solving the problems for them, and creating internal strengths in Units to allow them to sustain and grow their expertise using LENS and applying high reliability principles to everyday activities.
Highly engaged, energetic and focused.
Ability to understand major objectives and break them down into meaningful action steps.
Able to effectively balance needs and make decisions that are in the best interests of patients.
Strong interpersonal skills with the ability to communicate and work well with staff at all levels of the organization, to both enthusiastic, empathetic and courageous in their interactions with staff.
The Unit Culture Consultant, under the direction of the Unit Culture Program Director, is responsible for participating in the development, implementation, and evaluation of the Unit Culture program across AdventHealth. This position collaborates with market leaders to develop and deploy Unit Culture policies, procedures and processes; Is responsible for supporting the deployment of standard education tools and programs that enables success of the UCP across all AdventHealth regions and division. Supports and educates master facilitators and leaders on Unit Culture topics, to include, but not limited to, standardized huddles, and topics from the master playbook, which contains many activities related to effective management and leadership, learning and improvement, and creating and maintaining cultural health in AdventHealth’s many clinical and non-clinical units..
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.