Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Design Strategic plan to support the Bank's Transformation strategies in improve experience of customers and employees.
Drive customer and employee journeys within and cross-functions to improve experience of all stakeholders.
Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation.
Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation.
Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives.
Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human Centre Design) and Agile methodology embedded with Human-centric mindsets.
Requirements
Bachelor or Master degree preferably in different Engineering faculty or Operation Management
Professional certification including Six Sigma Black Belt, PMP, Agile is a plus.
Above 4 years working experiences, preferably in areas of customer experience improvement, process improvement or project management.
Experience in banking or financial industry is an advantage
Fast learning and multi-task capability to take on projects in different areas
Good communication skills in both written and spoken
Able to manage stakeholders from different levels across functions
Professional knowledge and skills preferred; including but not limited to Design Thinking, Human Centric Design, Project and Process Improvement
Innovative and willing to accept new ideas and changes.
Candidate with less experience will be considered for Associate or Senior Associate position.
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified.
