We are a global bank which is big enough to be relevant to the world's most sophisticated corporations but small enough to be local, nimble and innovate. We tap into our DNA as a global trade bank, committing to the dynamic markets where we have operated for over 150 years. We link these markets with each other, as well as to Europe and the Americas, to help our corporate and institutional clients manage their global investing and financing needs. In addition, we use our deep knowledge in local markets to help our customers and clients grow, invest and protect their wealth.
We believe that every one of our colleagues plays a tangible role in delivering our purpose and we all feel strongly about living our valued behaviours and our brand promise - Here for good. Our unrivalled network and unique culture make this organisation special and creates opportunities for unparalleled career and development experiences. The success of the Bank hinges on how we harness our unique strengths, create an inclusive and flexible environment, and where our people feel empowered to use the freedom and accountability that we give them to go above and beyond for our customers.
What is the Opportunity?
The Asia Trade COO will lead the Trade Client Journey supporting clients based in the Asia region and providing regional operational capabilities in Asia to clients across the network. This includes Factory and Studio based activity performed by country teams in region and teams based in hub locations supporting the region. The role holder will partner with the Asia business heads to support the commercialization potential of the Asia Trade business, i.e. higher revenues, increased transaction volumes and improved fee income.
The role will drive constant client interaction into the client journey, to elevate the client experience especially for key clients, and to lead the service teams to deliver high quality client interactions with solutions that meets client expectations.
What will you do?
Work with the Global and Regional Digital, Data and platform stakeholders and partners to refine and implement the business strategic agenda incorporating macroeconomic, geo political and regulatory changes to ensure commercialisation of all Trade products, with a specific focus on ASIA emerging market trends and regulations that will impact business and volume growth.
Work with the client segments, and Transaction Banking by bringing technical expertise, operational design and execution capabilities together to enable an end to end, seamless, client focused delivery of Trade products
Work with the Asia Regional COO, country COOs and cluster COOs to develop and implement a business aligned strategy that meets clients' requirements, including a human capital agenda for development of key skills across the region (e.g. News ways of working and product expertise).
Accountable for the implementation of Trade Operations technology capability to effectively service client needs. Own the end-to-end accountability for transaction processing and operational delivery of trade products to clients. Ensure systems, capabilities and processes are fit for purpose and are implemented as per required standards across ASIA and remediated where not.
Accountable for the end to end, front and back office operational risk for ASIA Trade business. Oversee the implementation of the Bank's Operational Risk Framework (ORF) in the region, and supports the Group's operational risk strategy, and associated operational risk procedures to ensure that operational risk is effectively managed at the business and operations level.
Execute the Group's strategic direction and roadmap for Trade in the region, aligned with Business Strategy and investment appetite. Develop and execute the right shoring strategy and continually review opportunities to deliver efficiency improvements across countries.
Create a climate where risk issues are surfaced without fear and resolved as part of our culture. Proactive in seeking regular assurance that the Country and regional cluster Trade Team is performing to an acceptable risk and control standard as per the defined Enterprise Risk Management Framework.
What do you need to succeed?
Excellent Trade finance operations experience of handling large diverse teams. Expertise in back office processing teams with ability to understand and articulate front to back processing nuances.
Experience of handling large scale transformation initiatives and delivered significant operational efficiencies, process improvement and digital automation with client service mindset.
Strong communicator; able to communicate complex topics in a compelling manner.
Live the Valued Behaviours of "Do the right thing", "Never settle" and "Better Together" on a day-to-day basis whilst seeking opportunities for self-development and growth.
Be an inspirational people leader who looks for opportunities to grow others, develop talent, give clarity and guidance, drive purpose, and enhance decision quality across the team.
Be a leader who helps to grow the Bank, harnessing a strategic mindset and the ability to navigate complex situations and ambiguity.
If you're ready to take on your next challenge, apply now.