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HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as a Senior Business Consultant, Transformation Services.
This role plays a key part in the transformational change within HSBC. The team has two core purposes to support this transformational agenda to become a simpler, better, faster organisation:
Advising leaders with multi-year transformational agendas, providing structure, planning and input to transformation strategy
Driving design and mobilisation effort on strategic programmes, adding speed, certainty and accuracy to the structure and the delivery of programme benefits
Senior Business Consultants will often play a people/ team management role within the projects/ programmes they work on.
Understanding the Group Strategy, imperatives and vision and translating these into a business models
Translating the business model into an operating model, considering customers, services, teams and governance
Understanding the impact of change against the target operating model; testing and refining designs with stakeholders and change audiences
Understanding the purpose and priorities of the organisation, both now and in the future
Thinking and acting commercially within the day-to-day operations
Identifying short, medium and long-term opportunities to develop business and/or revenue from new or existing Group customers, and responding appropriately
Challenging business decisions that are not aligned to the commercial strategy of the Group
Looking outside of the organisation at technical and social trends and applying these to idea generation
Developing the overall change effort into a series of projects, workstreams and/or component activities; understanding the effort, schedule, dependencies and critical path
Identifying and defining problems related to change delivery for the wider business
Delivering structure and discipline to an unstructured problem
Using logic, creative and innovative thinking to devise solutions to business challenges
Implementing solutions and anticipating their impact on the business operations and cultures
Challenging existing thinking/ established process and efficiencies, generating new and creative ideas
Engendering an innovative, learning-oriented culture where all employees feel able to contribute new ideas and approaches as well as involving change audiences in generating new ideas
Willing to experiment, take risks to consider new and untested approaches and learn from the results
Influencing senior stakeholders
Leading teams to challenge the operating practices and critical thinking around design of business solutions
Minimum 10 years of experience working on business consulting / Industry experience within large complex organisations. Overall financial services industry knowledge with specific functional expertise ideal
Experience of working closely with Strategy and Planning and the business / function board ideal
Demonstrated ability to build, maintain and navigate the organisation using formal / informal networking skills
Experience in managing others and directing work efforts to achieve objectives effectively and efficiently
Demonstrated experience with organisational change and business transformation; proficiency in Change
Confidence to challenge – advising and speak up when it counts
Strong intellect, but not academic in their approach
Excellent relationship management and influencing skills
Excellent verbal and written communication skills
Problem solving and analysis skills
Typically qualifications would include an undergraduate or postgraduate degree
To be considered for this role, the relevant rights to work in Singapore is required.
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