Development of strong client relationships, resolving client queries timely and accurately
Proactively manage SLAs / KPIs (escalating any issues internally / externally as required)
Championing a culture of collaboration with cross functional teams to ensure successful delivery of client requirements
Owning and taking responsibility for complex issues and resolution to closure
Act as technical and knowledge resource to the team/business unit
Participate in the development, testing and implementation of new systems and products
Coaching and supporting other team members
Perform various processing functions in related to Middle Office services including monitor non-stp transaction
Work with Front Office in evaluating clients' needs and proposing solutions to implement new business deals
Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction
Initiate and streamline process relating to controls, productivity and regional service enhancements
Identify and resolve business/technical issues together with ASPAC branches and system support group
Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting
COMPLIANCE RESPONSIBILITIES
Monitor errors, complaints and near misses. Record as appropriate in the Incident Report or Operation Risk Event portal
Ensure documentation exists for any client-specific procedures and complete timely reviews per policy
Ensuring 100% adherence to SOC1, procedures, policies and guidelines
Ensure all operational controls are observed by the team and where opportunity exist, improve to reduce overall risk exposure
KEY COMPETENCIES / SKILLS
Broad experience across Middle Office products and instruments including Trade Matching and Settlements (Equity, Fixed Income, FX), Corporate Actions, Derivatives, Collateral, and IBOR
Ability to work under pressure and to tight deadlines
Strong client focus with an ability to evaluate needs and develop solutions
Numerical, analytical and problem resolution skills
Proven ability to lead the introduction of complex change in a challenging environment
Team player - able to articulate own position clearly, based on fact, but sensitive to the positions, needs and requirements of others
Demonstrate self-development e.g. coaching/mentoring
Client relationships and stakeholder management
Excellent communicator with strong interpersonal skills
Highly computer literate - MS Office applications
Project management skills with the ability to multi-task
QUALIFICATIONS / EXPERIENCE REQUIRED
Degree in Business / Finance / Accounting or related field
5+ years' experience in Middle Office
Understanding of fund structures, financial instruments, regulatory environment and funds industry
Job Family Group: Operations - Transaction Services
Job Family: Securities and Derivatives Processing
Time Type: Full time
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