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What you’ll be doing...
As CX (Customer Experience) Consultant you'll be a subject matter expert responsible for uncovering and driving opportunities in customer experience (IVR solutions, CCaaS, Digital CX), and lifecycle customer engagement. You’ll work directly with prospects to direct strategic sales activities. You will consult with prospects & customers to initiate and pursue opportunities through the customer buying cycle. This is a direct sales, quota bearing role that will work closely with Prospects and Verizon Business Core Account Teams to drive new opportunities for closure relating to CX, Customer Engagement, and Contact Channel Integration.
Verizon’s Customer Experience Consultants (CXC) will help clients achieve their desired business outcomes by working “outside-in” – starting with client’s customers’ needs and partnering to design an effective, effortless journey that helps earn client loyalty and makes them advocates for your business. The CXC will take an empathetic approach and promote the full range of Verizon digital solutions to help clients:
· Improve the client’s customer satisfaction metrics.
· Create client brand loyalty through improved end-to-end customer experience.
· Increase market share by offering a superior service experience.
· Use methodologies like voice of the customer to improve customer retention.
· Deliver seamless service solutions that span any channels customers choose.
What we’re looking for...
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Six or more years of experience selling CX and or IVR Solutions, SaaS/PaaS/CCaaS, Digital CX.
Willingness to travel.
Valid driver’s license.
Even better if you have:
Eight or more years of CX strategic direct sales experience.
An aptitude for; customer empathy, solution co-creation ability, proficiency to integrate diverse offerings, a talent to create value through partnering and knowledge of complex customer solutions.
Expertise in outcomes based selling, customer experience, engagement management, software as a service, customer interactions, and traditional Contact Centers.
Experience with industry offerings, PaaS, professional services, business process improvement.
High level of both technical and business acumen.
Experience developing business relationships at C-levels and Leaders business unit.
Ability to lead a group of internal and external stakeholders to a common goal is critical.
Extensive customer contact base and industry contacts gained over years of solution selling.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.