Supervisor: Vice President, Global Industry Engagement
Location: Fairfax, VA
Department: Global Industry Engagement
Alt Work Eligibility: CWW , Telework, Remote--Y
Approved date: March 31, 2021
Travel: Limited Frequency <10%
Summary of Position:
We are looking for a motivated Manager, Digital Communities to join our team. If you are a tech-savvy professional, experienced in social media, online communities and networking activities, we would like to meet you. This role will complement our existing Councils’ and Committees’ efforts to extend their reach and deepen engagement across virtual platforms in addition to the Council’s in-person activities.
Our ideal candidate has significant experience designing and maintaining digital programs for B2B communities across multiple digital platforms, including modeling their behavior, expanding participation, and managing multiple communities simultaneously. Experience with live events and hybrid events is desired as the function will be enhancing existing council programs with digital interactions in addition to building new.
Intimate knowledge of the Professional AV industry is desirable with a solid understanding of the various segments, member persona and their unique perspectives. As a highly engaged customer facing professional, you will need exceptional oral and written communication skills and be able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Major Duties & Responsibilities:
Define and implement digital community platforms, behavior, and programs
Support social media and communication campaigns to align with marketing and communication strategies
Provideengaging text, image and video content for digital community accounts
Respond to comments and customer queries in a timely manner
Monitor and report on feedback and online reviews
Organize and participate in events to build community and boost brand awareness
Coordinate with Marketing and Communications teams to ensure brand consistency and amplify the great work of our Councils and global communities
Liaise with Product and Sales departments to stay updated on new products and features
Build relationships with customers, potential customers, industry professionals and journalists
Devise and implement community communication initiatives
Stay up to date with digital technology trends
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Minimum of 5 years proven work experience as a community manager
Experience working with multi-faceted teams launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing email newsletters)
Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
Excellent verbal communication and writing skills
Hands on experience with social media management for brands
Ability to interpret website traffic and online customer engagement metrics
Knowledge of online marketing and marketing channels
Attention to detail and ability to multitask
Bachelor’s degree in Marketing, Communications, English, Journalism or related field is desired
This description describes the general duties and responsibilities of the position. It is not a complete list of duties and the employee may be required to take on additional duties and responsibilities as required by the needs of the association.
EEO Policy Statement: “It is the policy of AVIXA to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote, and compensate persons in all jobs without regard to age, race, color, religion, sex, age, national origin, disability, sexual orientation, or any other category protected by law.”
Telecommuting is allowed.
AVIXA™ is the Audiovisual and Integrated Experience Association, producer of InfoComm trade shows around the world, co-owner of Integrated Systems Europe, and the international trade association representing the audiovisual industry. Established in 1939, AVIXA has more than 11,400 members, including manufacturers, systems integrators, dealers and distributors, consultants, programmers, live events companies, technology managers, content producers, and multimedia professionals from more than 80 countries. AVIXA members create integrated AV experiences that deliver outcomes for end users. AVIXA is a hub for professional collaboration, information, and community, and the leading resource for AV standards, certification, training, market intelligence and thought leadership. Additional information is available at avixa.org.