Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,100 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.
Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members, students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.
Reporting to the Director of Library services, this position acts as an operations administrative coordinator for the libraries and to the Director and staff, with communications responsibilities. Overseeing key financial, operational, facilities, and communications functions, this position will respond to complex challenges through independent thinking and creative decision-making. Acting as the library's primary liaison to other academic and administrative offices across the College, this position will help coordinate information transfer, solutions to business and operational concerns, and events and activities for and utilizing library spaces.
Major Areas of Responsibility
Report to the Director of Library Services.
Provide advanced, independent, and complex administrative support for the Director of the Library and library staff.
Develop goals and objectives that improve and make more efficient the business and administrative operations of the Library based on strategic data and assessment. Conceive, develop, and implement innovative and creative solutions leading to continuously improved services.
Utilize data and feedback to help inform and drive change and sustain standard practices while evolving the culture, policy and procedures of the Library.
Assist with library data collection including pulling and aggregating usage data from e-resource vendors and maintain spreadsheet of annual statistics to support ACRL and IPEDS reporting. Report IPEDS data.
Manage multiple budgets totaling $4.8m, including revenue, restricted, endowment and operating funds. Create projections and creative solutions to maximize outcomes.
Manage and address financial responsibilities for the library including generating vendor paperwork, negotiating purchases, invoices, and payments, and creating and maintaining financial records.
Manage extensive and complex business operations for the four libraries.
Employ a range of assessment, programming, and communication strategies to engage the campus community to expand and promote the reach of Library services.
Develop outreach activities and communication to promote library programming, resources and services
Coordinate and generate correspondence, mailings, and library documentation, and assist in developing promotional and operational materials in direct collaboration with graphic arts and communications including designing drafts of materials for review.
Act as primary point of communications with other campus offices, faculty, students, and the public about library operations, activities, and concerns, including managing the social media presence of the Library and its staff.
Manage all library facilities independently responding to issues including taking and recommending proactive steps in response to challenges. Initiate, create and coordinate work orders and follow to completion. Provide creative solutions to problems and concerns expressed by staff and users of the Libraries.
Process payroll for non-exempt staff and enter time off for exempt staff.
Schedule appointments for the Director. Keep apprised of Director's calendar so that meetings and appointments are scheduled without conflicts.
Coordinate meetings for library committees. Participate in College and library committee work and attend meetings when appropriate.
Coordinate and manage multiple often complex department sponsored special events, meetings and author events each year including, but not limited to, coordinating with internal and external people and organizations, making room reservations, identifying expenses, ordering food, creating multiple work orders and diagrams for Facilities, handling special requests, and making accurate and timely arrangements with sufficient lead time.
Book meeting rooms and computer lab at the Library in support of administrative and academic department usage of Library spaces; maintain and post schedules of events that take place in Library.
Responsible for maintaining inventory of office supplies for the 4 branch libraries.
Professionally greet and assist all visitors, faculty, staff, and students.
Assist, as needed, with opening/closing the building and processing of digital files.
Other duties as assigned.
Minimum of 3 to 5 years of experience working in a complex office environment; in a library; and/or higher education preferred;
Bachelor degree preferred.
Experience working independently
Strong service orientation
Excellent organizational skills; able to work across multiple tasks.
Ability to provide high-level written and verbal communication.
Budget or financial experience
Ability to work with data
Ability to work with diverse populations
Ability to meet deadlines and prioritize diverse tasks
Experience utilizing social media
This is full time, non-exempt position
The College of the Holy Cross is a private, Jesuit Catholic, undergraduate institution serving approximately 3,100 students. Founded in 1843, Holy Cross is the oldest Catholic college in New England and has a tradition of academic excellence. It is located atop Mount Saint James in Worcester, Massachusetts. The picturesque, 174-acre campus is an award-winning and registered arboretum.
Worcester is a city of approximately 170,000 people centrally located in the Commonwealth of Massachusetts. It is approximately one hour from Boston, Hartford, and Providence, and three hours from New York City. Worcester is known as the Heart of the Commonwealth. Worcester offers many cultural and recreational opportunities.
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.
A member of the Higher Education Consortium of Central Massachusetts (HECCMA).
Please attach a cover letter addressing the position requirements along with your resume.
In your cover letter please address how your work might support the College's mission as a Jesuit, undergraduate liberal arts college (see http://www.holycross.edu/mission) and its core commitment to diversity and inclusion. Please provide examples of any past work that illuminate your commitments in these areas. For more information, please visit http://holycross.edu/diversity.
Review of applications will begin as received and continue until the position has been filled.
The College of the Holy Cross is a highly selective Catholic liberal arts college in the Jesuit tradition. It enrolls about 3,000 students and is located in a medium-sized city 45 miles west of Boston. The College seeks faculty members whose scholarship, teaching, advising, and on- and off-campus service demonstrate commitment to the educational benefits of a richly diverse community. Holy Cross aspires to meet the needs of dual-career couples, in part through its membership in Higher Education Consortium of Central Massachusetts (http://www.heccma.org) and the New England Higher Education Recruitment Consortium (https://new-england.hercjobs.org/)
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ABOUT COLLEGE OF THE HOLY CROSS: Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,000 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition. Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members, students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.