Responsible to manage all aspects of the evening Transit Services operation including: providing professional and informative dispatching for shuttle bus and van drivers; helping students, faculty and staff with transit service inquiries; notifying management of employee and operating issues effecting the community, diverting shuttle routes when necessary, Maintaining metric systems relating to the transit and Fleet operation. Assisting the Operations Manager with new driver training.
Manages the digital booking system for the Evening Van service.
Manages the digital vehicle tracking system for fixed route shuttle operation.
Make rapid decisions on alternate bus routes, scheduled services, and driver coordination for emergency changing circumstances.
Answers phone calls and acts accordingly with all customer services requests and alerts drivers.
Directs drivers during the evening shifts, meals and breaks; schedules, changes and reviews shifts; and assures proper uniform issue and usage.
Assists the Operations Manager on strategic planning and program development programs and training for Transit Services drivers.
Communicates in an organized and consistent manner to ensure a seamless flow of personnel and service information from shift to shift. In addition, alerts team members in advance via emails or phone calls regarding important driver, service and fleet equipment updates.
Processes day-time van services requests that come in on the evening shift and communicates the actions to members of the day shift operation.
Monitors fixed route schedules for accuracy and customer issues and communicates findings to management.
Reviews daily vehicle inspection sheets and repair forms for completeness and submits to Fleet Management Services mechanics for repair actions.
Assists with weekly payroll management for Transit drivers
Performs special project work and related duties as required
Emergency Status Designation: Critical Operations Personnel
Salary Grade: 053
Union: 55 - Hvd Union Cler & Tech Workers
High school graduate or equivalent. Bachelor's degree desirable. One to two years related experience in a customer-focused environment required. Strong phone and in-person interpersonal skills and written communication skills are required. This includes use of telephone and two-way radio equipment. Familiarity with Harvard University and Cambridge geography a plus.
Technology Skills Required: Must have strong computer skills including in-depth experience with database management, spreadsheet and word processing software packages (Windows 10, Office 365, Chrome/Firefox etc.) Understanding of iOS tablets, and multi-tasking capability. Strong typing skills are required.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 53702BR
About Harvard University Campus Services
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.