Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
The University Advancement systems replacement program is a multi-year program designed to improve Wash U’s operational excellence and ability to make insight driven decisions focused on University Advancement activity. ADIS is the system of record for Washington University alumni and donors, and stores biographical, relationship, transactional, research and activity data for constituents. Critical system functionality supports fundraising and engagement efforts.The University Advancement systems replacement program includes replacing ADIS with a vended, cloud solution, in addition to other identified related systems.
The Project Communications Director will report to the Program Director for Project and Functional Support and will help promote and disseminate the content and initiatives that are related to the University Advancement Systems Replacement Program. The Project Communications Director will be responsible for communications-related tasks for the program and will participate in developing and executing the strategy for internal University Advancement and University-wide communications related to project awareness, status updates, change management, and campus and University Advancement engagement.Communication channels include online and offline communications, to include formal presentations and project deliverables to executive leadership, project website, project newsletter, broad email communication, and other formal project deliverables.
PRIMARY DUTIES AND RESPONSIBILITIES:
Strategy and Planning:
Strategize on optimal ways to manage engagement with University Advancement and University stakeholders.
Assist in preparing communications plan and approach throughout program implementation.
Evaluate communications strategy and approach and make adjustments as needed.
Collaborate with change management team and functional leads to determine messaging and audience for various communications.
Serve as a member of the project team, collaborating with University Advancement and project leadership to meet specific project deadlines.
Implementation and Evaluation:
Execute the communications plan across University Advancement and to University stakeholders.
Update and manage the Programs internal website to share project updates and milestones.
Maintain the program’s brand throughout formal project communications, including project collateral, presentations, and website.
Write and edit content for project newsletters, announcements, presentations, web content, and other communications.
Assemble, write, and assist with design/layout/printing of various collateral for dissemination.
Perform other duties as assigned.
Bachelor’s degree in a related field (marketing, communications, public relations, information technology) or an equivalent of education and experience, plus seven years of directly related professional work experience, including experience creating and implementing communication strategy and managing website content, design and development.
Master’s degree in a related field (marketing, communications, business, public relations, engineering, information technology, etc.).
Demonstrated success and experience with strategic communications, preferably in higher education or another complex professional field, in a large and complex organization.
Knowledge of change management principles and techniques.
Superior project management skills.
Ability to influence and engage peers.
Team Skills: Supports teammates at all times and in any way necessary to maintain a productive, energetic, efficient, and dynamic project team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
Customer Service: Possess an aptitude for patience, professionalism, tactfulness, and empathy. Enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Ability to quickly defuse stressful or anxious situations.
Creative and strategic thinker who possesses a confident style, coupled with sensitivity, flexibility, and sense of humor.
Good judgment, discretion, tact, and diplomacy skills.
Detail-oriented self-starter who executes tasks efficiently.
Ability to work effectively in a highly collaborative, matrixed, and consensus-driven environment.
Experience with internal/employee communications.
Superior written and verbal communications skills.
Flexible and adaptable, ability to work in ambiguous situations.
Acute business acumen and understanding of organizational issues and challenges.
Excellent active listening skills.
The hiring range for this position is $64,854 - $84,364 annually.
This position is full-time and works approximately 37.5 hours per week.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Department Name/Job Location:
This position is in the Department of University Advancement. This position is for the Danforth Campus.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.