The Director of Campus Operations serves as a key resource and advises leadership on a broad range of student, faculty, staff, and executive service matters at the School of Advanced International Studies (SAIS).
In support of SAIS objectives, this role leads and oversees facilities, IT services, student support, events management, parking, cafeteria, shuttle services, space planning, mail delivery, building maintenance and serves as the alternate Incident Commander and works and coordinates closely with head of security.
The operations team serves as an initial face of the school for prospective and current students and visitors in Washington, DC, and the Director leads the culture of client-centric service. This role also represents SAIS at the JHU level, serving on advisement committees regarding campus operations.
This leadership role provides strategic consultation to Divisional Business Officer and other leadership direction on a complex range of student and faculty service matters.
Knowledge and Skill:
Leadership including command and control of facilities and operational situations that arise, requiring the ability to quickly assess a situation, and lead resources to address it
Strong interpersonal and team working skills that enable incumbent to interact effectively with all levels including senior leadership, adult learners, current and prospective students, full-time and part-time faculty and the general public
Strong problem solving and analysis skills to address a wide variety of situations
Ability to gather, analyze, report and make recommendations based on campus center enrollment, staffing projections, and other data
Strong project management skills
Strong working knowledge and experience with purchasing and operating budgets
Strong oral and written communication skills
Proven ability to coach, counsel, develop and supervise staff and contract staff at a variety of levels, from management to porter/facilities staff
Ability to interact with a diverse population and sensitivity to issues to ensure effective multi-cultural communication
High degree of comfort with technology and professionalism when using electronic communication methods.
Strong working knowledge of all SAIS divisions and programs preferred; ability to quickly learn
Strong working knowledge of admissions, registration, student accounts, and graduation procedures
Strong working knowledge of electronic systems and databases including MS Office; SAP, and SIS knowledge preferred
Excellent listening skills
Highly attentive to detail
Education, Experience, Licensure, Certification:
Bachelor’s degree required
7 years of experience providing facilities and operations supervision/leadership required; specific experience in an academic environment preferred
Additional related experience may substitute for required education, to the extent permitted by the JHU equivalency statement.
Internal and External Contacts:
Internal: Dean’s office, Faculty, Student Services, and various other staff
External: JHU Security, DC Security, JHU Facilities and Real Estate, vendors and contractors
Essential Duties & Responsibilities:
Serves as second in command to the Sr. Associate Dean of Finance and Administration in his/her absence for issues surrounding SAIS operations.
Develops policies and procedures for facilities, security, incident command, IT services and planning student support, events, parking, cafeteria, shuttles services, gift shop, space planning and building maintenance in conjunction with program managers/directors.
Directs the operations, facility management, cafeteria, IT, and events management teams including numerous contractor staff personnel supporting facilities and manage all related projects.
Serves in a leadership role for crisis management incidents for Washington, DC campus along with the head of security and the senior associate dean of finance and administration. Provides expertise on crowd control, medical emergencies, and every type of campus evacuation or safety risk mitigation scenario.
Responsible for strategic direction of services and operations for DC Campus.
Directs facilities operations and oversight of facilities usage and space planning.
Provides strategic consultation to Sr. Associate Dean of Finance and Operations and other leadership on a complex range of student and faculty service matters and supervises overall facility response to inquiries and requests
Serves as an advisor to the senior associate dean for finance and operations and head of campus security on security related matters
Negotiates contracts with vendors, services representatives and contractors to ensure competitive rates and positive ROI
Oversees department budget; responsible for approval of charges to the department budget; reconciles monthly budget reports, and annual budget projections. Responsible for producing financial reports and providing financial analyses to leadership. Provides forecasts for budgeting and strategic planning in support of School’s fiscal year budgets.
In collaboration with senior leadership, define and measure financial goals for operations activities.
Ability to work a flexible schedule required, including routinely working early evening hours and occasionally working later evening and weekend hours when necessary.
Reviews, evaluates, set priorities, and determines responsibility for all day to day activities listed above.
Other duties as assigned
Classified Title: Director Campus Operations Role/Level/Range: ATP/04/PF Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M-F/8:30am-5:00pm Exempt Status: Exempt Location: 01-DC:District of Columbia Department name: 60005651-Operations Personnel area: SAIS
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.