All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
UW MEDICINE PATIENT FINANCIAL SERVICES - ENTERPRISE REVENUE CYCLE TRAINING has an exciting opportunity for a CADENCE/REFERRALS EDUCATOR.
The CADENCE/REFERRALS EDUCATOR is responsible for the delivery and maintenance of effective Epic revenue cycle/patient access application training materials through applying adult education theory and designs, develops, and delivers Epic revenue cycle / Patient Access / Patient Financial Services application training for UW Medicine staff and entity-based trainers, ensuring consistent messaging and competency acquisition across the enterprise.
UW Medicine has committed significant state resources to acquire, install, and maintain the Epic system in order to increase revenue and decrease operational costs. Ongoing, quality Epic revenue cycle/patient access training is a major factor contributing to decreased front-end errors that result in denied claims and increased customer satisfaction with their outpatient clinic, procedural, and surgical experience at UW. The standardized, streamlined workflows taught will help reduce operating costs. All of these benefits result in increased revenue. As a person with primary responsibility for training specific Epic applications across the enterprise, this position plays a major role in UW Medicine's ability to reach these goals.
Teach Epic Cadence, Referrals, Prelude, and Insurance courses
Conduct instructor-led classes, both face-to-face and using synchronous web-based technology for end users on revenue cycle systems.
Evaluate and monitor student learning using objectives, core competencies, knowledge checks, and assessments.
Notify managers of learners in need of additional training/practice and recommend appropriate solutions.
Proctor practice labs, monitoring student learning and providing assistance and feedback as needed.
Partner with Training Manager and/or Training Technologist to identify performance gaps, perform training analysis to determine whether gaps are due to skill deficits, and if so, recommend and negotiate appropriate training solutions.
Develops performance-based training objectives and validate with training manager and target audience department managers and supervisors.
Maintain straining materials to ensure they are up to date and contain the most effective and engaging training technologies and delivery methods.
Work with the team's Educational Technologist/ Instructional Designer to co-write requirements, and co-design and co-develop content for web-based solutions.
Develop change notice and job aid content and integrate changes into existing training materials.
Assist with building and maintaining patient data in the Epic Master training environment that is required for the ERC Training courses.
Conduct usability tests of all materials and assessments for comprehension, accuracy, and ease of use.
Conduct level 1 and 2 evaluation of all training solutions taught and/or developed.
TRAINING ADMINISTRATION AND PROJECT MANAGEMENT
Maintain Cadence, Referrals and Prelude training guides and collateral.
Perform training environment for Epic Cadence, Referrals, and Prelude.
For training material maintenance and update efforts, use project management skills and work with training manager to identify tasks and timelines to meet department objectives.
Co-develop with the department's program coordinator the development of the annual schedule of classes for on-going new employee training. Schedule other classes when needed.
Ensure that training rooms are reserved and all training locations are adequately equipped for regular and train-the-trainer classes.
Ensure that classes are scheduled, students registered, and attendance is tracked using the electronic learning management system for ongoing classes.
Ensure that training scheduled is publicized to appropriate audiences.
Ensure that printed training materials are produced accurately, on time, and in most cost effective method.
COMMUNICATION, COLLABORATION, OTHER
Assist revenue cycle Epic IT and Operations analysts by participating in design reviews and providing feedback based on knowledge of end user workflows, observing and reporting end users use of revenue cycle applications in relation to standardized workflows, and assessing the impact of enhancements on end-user workflows.
Collaborate with other educators on the development and delivery of new training solutions.
Work closely with Educational Technology Specialist to utilize the electronic learning management system effectively.
Assist the training manager and/or instructional technologist when consulting with UWM managers and supervisors to identify training needs, develop performance
Bachelor's degree with emphasis on Health Care, Education, Instructional Design, Technical Writing or related field. 2 to 3 years recent clinical, patient financial services, patient educator, or instructional design experience. Equivalent education or work experience may substitute for the above
Certificate program in Adult Education and Training, Educational Technology, or related area is preferred.
Certified / Credentialed in Epic Cadence, Referrals, and Prelude.
Recent experience teaching Epic Cadence, Referrals, and Prelude classes.
Recent experience delivering Epic revenue cycle application systems training to health care staff.
Expert user of MS Office; Adobe Acrobat Pro; Snagit, Illustrator, Photoshop, Fireworks or similar graphics software. Familiarity with Adobe Captivate, Storyboard, and/or SharePoint.
CONDITIONS OF EMPLOYMENT:
Office environment - Maintains an office co-located with the Enterprise Revenue Cycle training team. Classroom environment - Travels to classroom locations at the various entities that make up UW Medicine and its affiliates.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.