| Position Summary:
The Program Development Manager – Business & Professional Development is directly responsible for working with businesses, organizations, and individuals to assist them in developing the skillsets of the workforce. The Program Manager – Business & Professional Development manages, plans, and coordinates the implementation and delivery of new and existing programs, including but not limited to: new class developments and approval, facilitation, marketing, materials, staffing, budgeting, logistics, and company relations. Essential Job Duties and Responsibilities: Operations and Development
• Manage, plan, and coordinate the implementation and delivery of new and existing programs, including but not limited to: new class developments and approval, facilitation, marketing, materials, staffing, budgeting, logistics, and company relations. Plan annual schedule of open enrollment offerings and resource allocation.
• Develop, implement, and evaluate policies/procedures to support creative, responsive, and dynamic programs.
• Develop, implement, and monitor a broad range of learning experiences to include classroom style, e-learning and other virtual venues, multimedia programs, job aides, educational programs, and evaluation and measurement materials that support business and learning strategies.
• Monitor enrollment numbers and be proactive to assist in class fulfillment to achieve revenue goals. Monitor and meet Corporate Training Revenue goals and KPI goals.
• Manage projects after contract/grant is accepted and signed to ensure successful training delivery, achieve customer outcomes, and exceed customer service expectations by leading the delivery process.
• Hire and manage staff including instructors, consultants, vendors, and others to fulfill solutions obligations.
• Lead, coach and assist instructors in the following areas: development of customized course curriculum and open enrollment offerings; effective training and development techniques and methodologies utilized; monitor performance while providing timely feedback.
• Work with Business Development team to price contract solutions.
• Collaborate with credit departments to deliver non-credit continuing education programs that complement college curriculum.
Analysis and Marketing
• Become a Subject Matter Expert of assigned subject areas: Conduct market analysis to identify and address non-credit training needs and work with content experts, business and industry to identify training needs, content, and delivery methodology. Continually research existing and emerging trends within the region through relationships developed under the business development activity.
• Develop subject area campaign and curate content to support the approved campaign. Work with marketing team to develop campaigns for marketing of open enrollment classes and assist in the promotion of those campaigns.
• Conduct/Coordinate evaluations regarding customer satisfaction, learning outcomes, and trainer performance.
• Collaborate with several teams to maintain customer/participant feedback and compile data to provide recommendations for quality improvement.
• Provide reports to leadership highlighting relevant trends and changes.
• Compile and maintain instructor bio information. Update profiles annually and/or as needed.
Community Engagement
• Represent the College and Department to business, community, and professional organizations that are beneficial to aiding in the development of curriculum and training programs.
• Develop and maintain a network of contacts and organizations within the community and the area in order to market the services and courses of the Corporate and Lifelong Learning Department.
• Establish co-sponsorships, advisory committees, and other joint activities with community, business, and professional and faculty groups.
• Other duties as assigned. |
