1. Leads, manages, and advises a team of technical experts on all aspects of policies, practices, systems, and procedures within the department. 2. Provides managerial and technical expertise regarding the daily operations in one or more functional areas. 3. Manages and implements guidelines and systems and recommends changes to maintain consistency with the mission of department objectives. 4. Manages and works extensively with staff to develop and administer support plans. 5. Participates on project teams and act as a liaison with other institutions, campus organizations, vendors, and committees. 6. Works with all units to identify, analyze, and develop approaches that successfully meets the goals and objectives of ITS and the University as a whole. 7. Defines and tracks service metrics and work with staff to meet client needs and service standards. 8. Implements appropriate controls and quality assurance; ensures adherence to the process, consistent and efficient trouble resolution, error reduction, and continuous process improvement. 9. Manages the operating budget for their organizational unit. 10. Recruits and trains technical staff. 11. Ensures compliance and timeliness of all Federal and State regulatory requirements. 12. Manages a staff of exempt and non-exempt employees. 13. May perform other duties as assigned.
Preferred Education: Project management experience. Two or more years of experience in higher education. Experience working with healthcare providers.
Preferred Education, Experience and Skills: Project management experience. Two or more years of experience in higher education. Experience working with healthcare providers.
Required Skill/ability 5: Demonstrated knowledge of and experience with managing regulated data (e.g., HIPAA, FERPA).
Posting Position Title: Manager, IT
Required Skill/ability 3:
Proven ability to handle multiple tasks and meet deadlines. Demonstrated ability to react to changing technologies and adapt to changes in work demands and priorities
Work Week: Standard (M-F equal number of hours per day)
University Job Title: IT Manager, School of Nursing
Required Skill/ability 1:
Demonstrated experience providing technical IT services in a research and/or academic environment, such as desktop support, server/network infrastructure.
Required Skill/ability 4:
Proven and effective verbal and written communication skills, particularly in interacting with faculty, researchers, and students
Required Skill/ability 2: Demonstrated knowledge with A/V and multimedia technology.
Bachelor's Degree in a relevant technical field and six years of related technical experience or an equivalent combination of education and experience.
Internal Number: 64071BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.