Skywave Communications, Inc., a Motorola Solutions Service Elite Specialist, Motorola Solutions Manufacturer Representative Elite Specialist, and Certified Service Center is currently seeking a Service Manager based in our Rochester, NY headquarters location.
The Skywave Communications team consists of highly experienced professionals who design, install and maintain public safety communication networks and equipment. We offer exceptional quality emergency communications infrastructure and system support services.
The ideal candidate forthis position should have managerial experience and technical skills with RF Communications in the 911/Public Safety Communications sector. Previous exposure to mission critical communications equipment and peripheral hardware installation of base stations, repeaters, mobile devices, and/or portable devices is a plus.
Managing the daily operations of Skywave’s technical team
Setting schedules and organizing upcoming field work, installations and projects
Project management and other related activities
Building and maintaining customer relationships
Maintaining a safe and healthy work environment by following and enforcing standards and procedures such as R56 and CSC operational requirements
Working with administration to review and ensure compliance with operational policies, procedures and systems
Extensive interaction with Skywave Team members including owners, customer organizations, and Motorola Solutions
Addressing employee performance and corrective action plans, if/when necessary
Familiarity with mobile, portable radio equipment, dispatch consoles, and microwave systems, using both conventional and trunked radio technologies
Providing input to assist with constructing customer quotes/proposals
Other duties as needed
Some travel and on call may be required
Bachelor degree or equivalent experience
Leadership and organizational skills
Ability to build and maintain team cohesiveness
Motivated and flexible
Excellent verbal/written communication and interpersonal abilities
OSHA10 certification or ability to obtain
Knowledge of G Suite/Google Workspace
MUST possess a current, valid driver’s license and proof of insurance
MUST be able to pass a criminal background check dating back to age 18
MUST be able to pass a drug test
MUST be based in the Greater Rochester, NY area; relocation assistance is available
About Skywave Communications, Inc.
Skywave Communications, Inc is a a Rochester, NY based Public Safety Communications company, a Motorola Solutions Service Elite Specialist, Motorola Solutions Manufacturer Representative Elite Specialist, and Certified Service Center. Our team is comprised of highly experienced professionals who design, install and maintain public safety communication networks and equipment. We offer exceptional quality emergency communications infrastructure and system support services.
We are looking for a Service Operations Manager to join the Skywave Team.