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System Application Analyst, Sr
Oregon Health and Science University
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System Application Analyst, Sr

Oregon Health and Science University

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Details
Posted:
January 22, 2021
Location:
Portland, Oregon
Salary:
Open
Type:
Full-time
The Service Management Office (SMO) is one of DSTSs teams. It recently launched a central instance of Atlassian service management tools for all 750+ people in OHSUs Information Technology Group. In other words, the office exists to rally all of IT around a shared set of tools and practices for service delivery and management.


Your role will be with the SMO. Youll focus on working with creators, builders, and providers throughout OHSUs healthcare IT community, understanding their goals and turning those into useful outcomes.


Youll have to be comfortable collaborating with people at all levels of our organization. You must excel at translating complex requirements into clear and concise design and technical specifications. And while this isnt a development position, youll need to be capable of configuring and administering the tools in our Atlassian service management suite.


Your primary responsibilities are to:



  • Work with healthcare IT service providers and their customers to translate goals into user stories

  • Represent healthcare IT needs and perspectives to the rest of the SMO

  • Actively champion and define OHSUs adoption of ITIL practices

  • Enhance service management education through documentation, training, and other forms of communication

  • Triage and respond to support and service requests



In your first 12 months, your focus will be:



  • Leading the delivery of multiple micro-projects for customers (e.g., new forms, changes to system processes)

  • Working with the SMO and other IT communications teams to update existing help and training tools

  • Participating with the SMO Customer Advisory Board for the purposes of organizing customer delivery



And, ultimately, youre successful in this role when:



  • You can confidently work with customers to define requirements and configure Atlassian tools to meet their needs

  • You participate and lead others in discussions about ITIL practices, processes, and philosophy

  • Your critiques of systems or tactics are paired with suggestions for improvement

  • Adoptions of your suggestions improve team morale, behavior, or output


Education:


Masters degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR


Bachelors degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR


Associates degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR


Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments or a combination of clinical or operational healthcare environments; OR


Equivalent combination of education and experience where one year of experience will be substituted for an Associates degree and two years of experience will be substituted for a Bachelors degree.


Experience:



  • 2+ years of direct business analyst experience

  • 2+ years of experience implementing and administering large, organization-wide computer applications

  • Direct project management experience.

  • Minimum three years of experience working with Atlassian products deployed at enterprise scale (500+ end users), including Jira and Confluence



Job Related Knowledge, Skills, and Abilities:



  • In-depth understanding of Atlassian Jira, Service Management and Confluence, including upgrades and other system maintenance, integrations beyond the Atlassian suite and knowledge of industry best practices. Knowledge of permission schemes, custom fields, configuration options, workflow, plug-ins and extensions required.

  • Demonstrated understanding of enterprise infrastructure, including knowledge of platform technologies, web servers, enterprise application deployment and maintenance and content routing.

  • Demonstrated understanding of the software development lifecycle and related practices, including technical architecture concepts, source control and code migration methodologies.

  • Excellent knowledge of and demonstrated success in project management concepts, tools, including cost/benefit analysis and resource management.

  • Proven skills in process/work-flow analysis.

  • Working knowledge of web applications and associated technologies (SSL/TLS, HTML, CSS, JavaScript, JSON/XML, databases).

  • Strong analytical and product management skills, including a thorough understanding of how to translate business needs into application and operational requirements

  • Excellent communication skills.




Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected]

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Education:


Masters degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR


Bachelors degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR


Associates degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR


Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments or a combination of clinical or operational healthcare environments; OR


Equivalent combination of education and experience where one year of experience will be substituted for an Associates degree and two years of experience will be substituted for a Bachelors degree.


Experience:



  • 2+ years of direct business analyst experience

  • 2+ years of experience implementing and administering large, organization-wide computer applications

  • Direct project management experience.

  • Minimum three years of experience working with Atlassian products deployed at enterprise scale (500+ end users), including Jira and Confluence



Job Related Knowledge, Skills, and Abilities:



  • In-depth understanding of Atlassian Jira, Service Management and Confluence, including upgrades and other system maintenance, integrations beyond the Atlassian suite and knowledge of industry best practices. Knowledge of permission schemes, custom fields, configuration options, workflow, plug-ins and extensions required.

  • Demonstrated understanding of enterprise infrastructure, including knowledge of platform technologies, web servers, enterprise application deployment and maintenance and content routing.

  • Demonstrated understanding of the software development lifecycle and related practices, including technical architecture concepts, source control and code migration methodologies.

  • Excellent knowledge of and demonstrated success in project management concepts, tools, including cost/benefit analysis and resource management.

  • Proven skills in process/work-flow analysis.

  • Working knowledge of web applications and associated technologies (SSL/TLS, HTML, CSS, JavaScript, JSON/XML, databases).

  • Strong analytical and product management skills, including a thorough understanding of how to translate business needs into application and operational requirements

  • Excellent communication skills.



Internal Number: 2021-7864
About Oregon Health and Science University
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm
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