St. Luke's Episcopal School (SLES) is seeking a highly qualified candidate who is able to address first layer troubleshooting, offer guidance and support to classroom teachers, and teach technology courses. SLES is fortunate to have existing high-level administrative support and network resources, but is looking for an individual who can embrace and navigate the unique challenges of distance learning and provide application support for faculty and staff.
Digital and Educational Support
Prepare and perform technology needs for daily chapel services
Prepare and edit video productions and communications
Collaborate with Directors of Development and Enrollment Management for scheduled publications
Plan and teach technology classes; Maintain and supervise the continuing development of the technology curriculum PK-8; assist with the implementation of digital citizenship curriculum
Attend faculty meetings and all-school events, staff development, etc.
Troubleshooting and Repair
Performs the first layer of troubleshooting when something goes wrong with school technology. Answer help desk calls and discuss the problem with the end-user.
Offer solutions that the end-user can complete or uses a remote connection to perform the repair. Visit the staff member to either solve the problem or deliver a replacement device.
Seek the help of on-site IT management to complete the repair
Serve as the first point of contact for help using and troubleshooting district software applications
Help maintain school information-system database software by performing basic activities such as adding user accounts, creating and printing reports, and troubleshooting problems
May train staff members on new software or hardware as it is introduced
Attend specialized training opportunities to learn how to use and train others to use new equipment
May also create application documentation, such as user guides, to assist the end-user
Knowledge of Google Suites including Google Classroom, Gmail, Google Meet, and RenWeb are preferred (not required)
Working knowledge of the many technological tools employed by teachers and other staff members
Know how to install, set up, and maintain multimedia tech tools needed for distance learning (etc. Google Classroom and Zoom) skills
Install and train on the use of a variety of input devices
May also assist with the security infrastructure and security cameras
Must be able to carry up to 75 pounds for short distances
May sit for half of a typical day. Will spend time walking and standing, visiting rooms and troubleshooting problems
Should be flexible and able to work under pressure
Must have strong communication skills to teach technical information to less tech-savvy employees
Should not only have a broad general technical knowledge, but a demonstrable ability to research new technology and troubleshoot methods in this ever-changing field
Minimum Qualifications (Knowledge, Skills, and Abilities)
Bachelor's degree, industry certifications, or comparable work experience. Advanced degree preferred but not required
Customer service oriented
Eagerness to grow professionally and remain current within the field
Excellent verbal and written communication skills are required
Promotes the use of multiple methods of problem solving, identifying more efficient strategies, and generalizing principles to a broad variety of applications
Invests in the life of the school by participating in any and all aspects that support the students and contribute to the SLES experience
Demonstrates high ethical professional standards and strong interpersonal skills, including discretion, good judgment, and integrity
Sense of humor and positive attitude
About St. Luke's Episcopal School
Located near the heart of San Antonio, the nation’s 7th largest city, St. Luke’s is a coeducational parish day school that presently serves 215 students in grades PreK-8. St. Luke’s was established in 1947 and has established a stellar reputation during our 73 year history, including distinction as a nationally recognized “Blue Ribbon” school. We are blessed by our partnership with St. Luke’s Episcopal Church, a thriving parish. Our diverse student population is comprised of young people who come from across the metropolitan area. A dedicated Board of Trustees governs our school. We are a long-standing member of ISAS, SAES and NAIS. While we are blessed with abundant resources and a peaceful setting, the family spirit of St. Luke’s and our daily commitment to living “the St. Luke’s Way” are what set us apart. In all that we do, we empower our students with the faith and confidence that they will need to be successful scholars, citizens and leaders.
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