Technology Teacher and Help Desk Technician

Effective June 2021

St. Luke's Episcopal School (SLES) is seeking a highly qualified candidate who is able to address first layer troubleshooting, offer guidance and support to classroom teachers, and teach technology courses. SLES is fortunate to have existing high-level administrative support and network resources, but is looking for an individual who can embrace and navigate the unique challenges of distance learning and provide application support for faculty and staff. 

 Digital and Educational Support

• Prepare and perform technology needs for daily chapel services
• Prepare and edit video productions and communications
• Collaborate with Directors of Development and Enrollment Management for scheduled publications
• Plan and teach technology classes; Maintain and supervise the continuing development of the technology curriculum PK-8; assist with the implementation of digital citizenship curriculum
• Attend faculty meetings and all-school events, staff development, etc.

Troubleshooting and Repair

• Performs the first layer of troubleshooting when something goes wrong with school technology. Answer help desk calls and discuss the problem with the end-user.
• Offer solutions that the end-user can complete or uses a remote connection to perform the repair. Visit the staff member to either solve the problem or deliver a replacement device.
• Seek the help of on-site IT management to complete the repair

Application Support

• Serve as the first point of contact for help using and troubleshooting district software applications
• Help maintain school information-system database software by performing basic activities such as adding user accounts, creating and printing reports, and troubleshooting problems
• May train staff members on new software or hardware as it is introduced
• Attend specialized training opportunities to learn how to use and train others to use new equipment
• May also create application documentation, such as user guides, to assist the end-user
• Knowledge of Google Suites including Google Classroom, Gmail, Google Meet, and RenWeb are preferred (not required)

Other Equipment

• Working knowledge of the many technological tools employed by teachers and other staff members
• Know how to install, set up, and maintain multimedia tech tools needed for distance learning (etc. Google Classroom and Zoom) skills
• Install and train on the use of a variety of input devices
• May also assist with the security infrastructure and security cameras

Other Requirements

• Must be able to carry up to 75 pounds for short distances
• May sit for half of a typical day. Will spend time walking and standing, visiting rooms and troubleshooting problems
• Should be flexible and able to work under pressure
• Must have strong communication skills to teach technical information to less tech-savvy employees
• Should not only have a broad general technical knowledge, but a demonstrable ability to research new technology and troubleshoot methods in this ever-changing field