| Summary IT Applications Administrator’s primary role is supporting and administering the organization’s software solutions, including providing expert support, problem resolution, updating software as needed, integrating with other solutions, solution configuration, recommending new software solutions to meet the organization’s needs, general maintenance of the solutions and documentation. As part of the IT Department’s requirements for 24/7 support services, the IT Applications Administrator may be called upon for after hours or weekend support and maintenance activities, both scheduled and unscheduled. The successful candidate must have the ability to work independently and as a member of a close team servicing a wide variety of customers, both internal and external to the firm. This position is an exempt IT position. This position reports to the Applications Manager. There are no direct reports to this position. Primary Duties and Responsibilities Primarily complete life-cycle administration for assigned applications, including any planning or project management required and working with all applicable firm personnel to help improve the application experience, use and value to the organization.
Diagnoses and resolves applications problems. Work independently to research and resolve complex technical issues. Manages the implementation, keeping software up-to-date, optimal configuration and planning for future needs of all assigned applications.
Develop and maintain a highly advanced level of proficiency with software and hardware in use.
Collaborates with other IT application administrators to act as a backup for each other.
Works with the IT Support Team, providing premiere customer service and support to all end-users, internal and external with expert, second-level support for firm applications. Responds to IT Help Desk requests via telephone, email, remote access and in-person.
Works closely with other IT team members, software vendors, manufacturers and consultants to optimally configure and maintain a premiere level of solution services, including training IT support personnel on how to troubleshoot, repair, install and configure deployed software solutions.
Other duties as assigned by the Applications Manager and/or CIO.
Applications that may be assigned to this role: Microsoft Office 365, iManage, SCCM Deployments, SQL Administration, Citrix, SharePoint Intranet, BigHand Now Workflows, practice support applications and other solutions. Requirements Ideal candidates have advanced knowledge of a few (or all) of the following: Microsoft AD environment, Microsoft Office 365, iManage, SQL, SCCM, Citrix, SharePoint, project management and systems administration best practices. Must be able to lift and carry 25 pounds. |
