| With over 130 store and warehouse locations and more than 7,500 associates across the U.S. and Canada, Crate and Barrel is a dynamic and growing multi-channel furniture and housewares retailer. So we can continue to help others love how they live in moments that matter, the iconic brand is looking for a driven and passionate professional to raise the bar and join our e-Commerce department as a Senior Director, Digital Experience Design located in our Northbrook, IL corporate office. - Lead Digital Product Design (experience strategy, interaction design, information architecture, visual design, user research, and prototyping) for our ecommerce platform, apps and transactional communication to ensure a best in class experience developed in the most efficient manner for all CBH brands.
- Lead team of UX researchers, designers and production artists to ensure highly usable, intuitive, innovative experiences that reinforce each brand’s standards.
- Partner with eCommerce Leadership to establish strategy and vision for the future of all digital properties.
- Ensure design solutions and ecommerce sites are customer-focused, seamlessly omnichannel, intuitive and meet all brand standards.
- Design, develop and lead a world class digital product design team.
- Maintain full awareness of customer pain points, opportunities to improve conversion and satisfaction and competitive landscape.
- Work with each brand to support full customer journey mapping and research and deliver cohesive solutions that ensure best in class, modern ecommerce experiences.
- Create a culture of continuous improvement and drive operational efficiencies in the discovery process to allow faster ideation and delivery of design.
- Lead team to create and maintain a Digital Design System, including establishment of experience principles, as well as expertise in accessibility and performance best practices.
- Build site speed and a culture of performance into all design processes.
- Manage all aspects of individual performance and development for the Digital Product Design Team.
- Assess strengths and development areas for team while encourage professional growth and expanding skill sets.
- Lead senior leaders and teams to drive phenomenal stories and support.
- Drive continuous improvement in the ecommerce teams’ work processes to improve efficiency and effectiveness.
- Set goals and deadlines, organize work flows and schedules, and assign work to members of the teams.
- Implement productivity standards and monitor team productivity, and appraise team performance.
- Provide constructive feedback and coaching, counseling, and discipline to members of the copywriting team.
- Inspire the team, partners and, ultimately our customers with ideas, stories and insights.
Required Skills - Must provide a link to portfolio (including password) on resume or provide PDF samples
- Bachelor's degree in design, HCI or equivalent
- 12+ years experience in a Digital Product Design role (User Researcher, Product Designer, Visual Designer, UX Designer, Information Architect, or Interaction Designer)
- 5+ years experience managing and leading teams of User Researchers, Interaction or Visual Designers in eCommerce; retail industry a plus
- Sketch, Adobe Creative Suite (Photoshop, Illustrator, etc...) and Apple computer operating system required
- Expert knowledge of user interface design patterns and user-centered design methodologies across multiple platforms (desktop, mobile, apps)
- Knowledge with HTML/CSS, wireframe document software tools (Axure, Visio, OmniGraffle, or similar); remote usability testing software services, InVision and other prototyping tools a plus
- Experience with Agile, Design Thinking, and User Centered Design
- Strong Communication skills - including the ability to present design solutions and research findings with clear rationale behind decision making, clear and concise written communication, and good interpersonal skills
- Strong Leadership skills - including the ability to assess team and individual strengths and development areas, ensuring the team is properly staffed and challenged
- Strong Project Management skills - able to manage multiple projects and meet all necessary deadlines
- Demonstrate flexibility and adaptiveness, collaborating with other associatesAbility to work in a highly collaborative cross-functional team environment that partners design with business stakeholders, and IT
- Integrate and utilize customer feedback from site analytics, A/B testing, and voice of customer managers to improve user experience
- Maintain the highest level of understanding of current user needs, use cases and functionality
- Good reading, written and verbal language skills (English)
The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned. |
