With over 130 store and warehouse locations and more than 7,500 associates across the U.S. and Canada, Crate and Barrel is a dynamic and growing multi-channel furniture and housewares retailer. So we can continue to help others love how they live in moments that matter, the iconic brand is looking for a driven and passionate professional to raise the bar and join our e-Commerce department as a Senior Director, Digital Experience Design located in our Northbrook, IL corporate office.
Lead Digital Product Design (experience strategy, interaction design, information architecture, visual design, user research, and prototyping) for our ecommerce platform, apps and transactional communication to ensure a best in class experience developed in the most efficient manner for all CBH brands.
Lead team of UX researchers, designers and production artists to ensure highly usable, intuitive, innovative experiences that reinforce each brand’s standards.
Partner with eCommerce Leadership to establish strategy and vision for the future of all digital properties.
Ensure design solutions and ecommerce sites are customer-focused, seamlessly omnichannel, intuitive and meet all brand standards.
Design, develop and lead a world class digital product design team.
Maintain full awareness of customer pain points, opportunities to improve conversion and satisfaction and competitive landscape.
Work with each brand to support full customer journey mapping and research and deliver cohesive solutions that ensure best in class, modern ecommerce experiences.
Create a culture of continuous improvement and drive operational efficiencies in the discovery process to allow faster ideation and delivery of design.
Lead team to create and maintain a Digital Design System, including establishment of experience principles, as well as expertise in accessibility and performance best practices.
Build site speed and a culture of performance into all design processes.
Manage all aspects of individual performance and development for the Digital Product Design Team.
Assess strengths and development areas for team while encourage professional growth and expanding skill sets.
Lead senior leaders and teams to drive phenomenal stories and support.
Drive continuous improvement in the ecommerce teams’ work processes to improve efficiency and effectiveness.
Set goals and deadlines, organize work flows and schedules, and assign work to members of the teams.
Implement productivity standards and monitor team productivity, and appraise team performance.
Provide constructive feedback and coaching, counseling, and discipline to members of the copywriting team.
Inspire the team, partners and, ultimately our customers with ideas, stories and insights.
Must provide a link to portfolio (including password) on resume or provide PDF samples
Bachelor's degree in design, HCI or equivalent
12+ years experience in a Digital Product Design role (User Researcher, Product Designer, Visual Designer, UX Designer, Information Architect, or Interaction Designer)
5+ years experience managing and leading teams of User Researchers, Interaction or Visual Designers in eCommerce; retail industry a plus
Sketch, Adobe Creative Suite (Photoshop, Illustrator, etc...) and Apple computer operating system required
Expert knowledge of user interface design patterns and user-centered design methodologies across multiple platforms (desktop, mobile, apps)
Knowledge with HTML/CSS, wireframe document software tools (Axure, Visio, OmniGraffle, or similar); remote usability testing software services, InVision and other prototyping tools a plus
Experience with Agile, Design Thinking, and User Centered Design
Strong Communication skills - including the ability to present design solutions and research findings with clear rationale behind decision making, clear and concise written communication, and good interpersonal skills
Strong Leadership skills - including the ability to assess team and individual strengths and development areas, ensuring the team is properly staffed and challenged
Strong Project Management skills - able to manage multiple projects and meet all necessary deadlines
Demonstrate flexibility and adaptiveness, collaborating with other associatesAbility to work in a highly collaborative cross-functional team environment that partners design with business stakeholders, and IT
Integrate and utilize customer feedback from site analytics, A/B testing, and voice of customer managers to improve user experience
Maintain the highest level of understanding of current user needs, use cases and functionality
Good reading, written and verbal language skills (English)
The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.
About Crate and Barrel
At Crate and Barrel, we help people love how they live in moments that matter. Founded in 1962, the Crate and Barrel family of brands, including CB2, is an industry-leading home furnishings specialty retailer, known for exclusive and functional designs celebrating all things home.