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INFO SYS SUPV 1 (Service Desk Supervisor)
University of California Davis
INFO SYS SUPV 1 (Service Desk Supervisor)
University of California Davis
 INFO SYS SUPV 1 (Service Desk Supervisor) Job Summary Under the general direction of the IT Manager, responsible for management of CAHFS software and asset inventories, and supervises the Department's general help desk support for approximately 200 users, support for specialized mission critical software, data retrieval and business intelligence operations, and website management. Provides technical, analytical, project management, IT security, customer service, and policy guidance for assigned areas, providing feedback and support to the IT Manager, recommending strategies, innovative solutions, metrics and benchmarks to support data-driven decisions and results, and provides leadership, mentoring and oversight for all support operations staff. As a self-supporting unit with multiple offsite locations, CAHFS is directly responsible for the majority of its information technology infrastructure. Salary Range: $60,800-$106,775/Annual. Initial placement will not exceed $106,775/Annual commensurate with educational background and work experience. POSITION INFORMATION PHYSICAL DEMANDS Ability to distinguish between colors. Stoop, bend, and lift supplies and equipment weighing up to 50 lbs. Work at a computer/workstation and type for extended periods of time. WORK ENVIRONMENT THIS IS NOT AN H1B/J1 OPPORTUNITY. Candidate must be legally permitted to work in the United States and not subject to revocation. This is not a research position. The position is located in a diagnostic laboratory where quality control and assurance as well as meticulous working habits are essential. Per the terms and agreements of the department's contracts and grants, the position requires signing of a Confidentiality Agreement or Non-Disclosure Agreement regarding testing and client information. Restricted/Limited vacation during peak workload periods (i.e. Outbreaks, Fiscal Close, Audits Periods, etc.) Share weekend/holiday coverage as needed. Occasional travel to CAHFS branch laboratories, conferences, etc. All CAHFS employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries. Must wear laboratory required/supplied PPE and participate in Health Surveillance Program. Tolerate strong odors and the sight of exposed animal tissues and blood products. May, at times, work with or be in areas where biohazardous and chemical materials and infectious diseases are present. Specific hazards of the position are, but are not limited to salmonella, Listeria, E. coli, Campylobacter, hot acids, bases, ethers and other chemicals. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Davis is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. QUALIFICATIONS Required: - Experience managing team operations, including but not limited to organizing workflow, delegating/assigning work, training, motivating, evaluating, performance management, and conflict resolution. - Experience establishing goals and priorities with regard to streamlining and standardizing processes and practices according to IT Service Management good practices and aligning IT services to business goals per ITIL versions 2, 3 and/or 2011. - Experience with supporting Microsoft Windows, Apple MacOS X, UNIX and VMWare client and server operating systems. - Experience providing project management for IT projects, such as software/hardware deployments, service development/transition/operation, etc., and knowledge of project management methodologies sufficient to plan and coordinate resources, time and staff. - Experience supporting both technical and non-technical clients both internal and external to an IT organization with a customer-service orientation, including experience with issue/request tracking systems. -Interpersonal communication skills to clearly and effectively interact with individuals of varying demographics and perspectives to research, secure, and/or provide information to clarify situations, resolve problems and/or train/guide other staff members. - Knowledge of and experience with cyber-safety, computer and network security principles and practices. Preferred: - Experience with application or systems development languages (e.g., C, C++, C#, Objective C, Visual Basic, Java). - Experience planning for disaster recovery and business continuity, and documenting and maintaining such plans. - Experience with database administration (DBA) tasks including performance tuning, replication, and high-availability, normalization, and data warehousing. - Experience managing access to highly-sensitive data, such as medical records or banking data. SPECIAL REQUIREMENTS Background Check This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks. EEO/AA Statement The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. Salary Range $5,066.67-$10,175.00/Month No. of Positions 1 Appointment Type Career Percentage of Time 100% Shift Hours Monday-Friday, 8am-5pm Location Davis Union Representation No Benefits Eligible Yes Apply By Date 1/24/2021 To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucdavis/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=7&JobOpeningId=10085&PostingSeq=1 The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. Copyright 2017 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-1d0ae9ec706a114da1681cf705cccd37
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Internal Number: 2120182
About University of California Davis
UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.
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