Technology · Remote; various locations throughout California, California
Position Type: Full time Requisition No: 21033 Category: Classified Supervisor: Director of Information Technology Last Updated: December 2020 Job Purpose: Managing operations of cloud platforms and enterprise applications Location: Remote, various locations throughout California
Position Overview Under the direction of the Director of Information Technology, the Senior Systems Engineer is responsible for overseeing and managing operations for our cloud platforms that include the Anthology (formerly named Campus Management) ERP and SIS on Azure, Google Workspace (formerly named G Suite), system backups, and device management, as well as other enterprise applications as they are deployed. Responsibilities include, but are not limited to designing and implementing technical solutions across a multi-SaaS ecosystem; troubleshooting and, if required, working with vendors on timely solutions; thoroughly documenting changes, new features, and functionality.
Excellent problem solving and analytical skills are required to isolate problems, recommend solutions, and implement solutions. The ideal candidate will be a self-starter with the ability to work both independently and in a collaborative team environment. This individual will work closely with the Desktop Engineer, Security Analyst, and Information Systems group to ensure all systems are stable and secure.
Essential Job Duties and Responsibilities The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work.
Manage and maintain secure Role-Based Access Control for all systems under management
Experience managing Academics, Financial Aid, and Student Account modules
Management of Google Workspace for staff and students
Engineer, test, install solutions to problems and defines areas for improvement as needed
Coordination of changes in conjunction with established change management policies
Monitoring systems alerts, performance and utilization reporting
Quickly responds to incidents and requests within a ticketing system, providing resolution within a complex, fast-paced business environment
Technical point of contact for testing, planning, and rolling out new features and updates
Review current infrastructure and make recommendations for optimization
Provide documentation and knowledge transfer to other teams and team members
Perform other job-related duties as assigned
Knowledge, Skills, and Abilities
Ability to manage relational databases and work with data sets like pivot tables
Administration and integration management of Okta
Manage Cloud IaaS platforms including Amazon Web Services and Microsoft Azure
Perform backups and manage data retention policies for all systems
Responsible for endpoint device security and patching
Foster a team-oriented, collaborative and positive work environment
Meet schedules and timelines
Communicate effectively both orally and in writing
Work independently with little direction
Analyze situations accurately; exercise sound judgment; work independently; and adopt an effective course of action
Operate a computer and related office equipment
Establish and maintain cooperative and effective working relationships with others
Interpret, apply, and explain rules, regulations, policies, and procedures
Assure compliance with applicable District policies, procedures, and governmental regulations
Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, staff and faculty
Minimum 5 years of increasingly technical experience in a systems administrator, systems engineer, or equivalent role
Must have at least one active Systems Administrator or Devops certification
Experience with Okta management
One or more years of work experience in higher education
Experience with managing ERP/SIS SaaS solutions and integrations
Google Apps Certified Administrator and/or Azure Administrator and/or AWS Administrator
Only those applicants who meet the minimum qualifications and address the topics listed above in their cover letter will be considered.
We prefer the successful candidate to be a California resident or someone who is willing to relocate to California.
Candidates must be authorized to work in the U.S. as a precondition of employment.
Working Conditions and Travel
Calbright College is a statewide online college where all instruction and support are done via various online technologies both in person and remotely. Calbright College has administrative offices in Sacramento available for use. When working remotely, employees should be able and willing to use digital communication tools as used by the college, and have the ability to work on a computer for extended periods of time.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Calbright College policies, procedures, and Title IX.
Calbright College celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing Calbright College's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Requires the ability to function in a remote online instructional environment performing work of primarily a sedentary nature. Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person. Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment. Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand/arm/finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment. Requires the ability to lift and/or move up to 25 pounds.
Work is performed indoors where minimal safety considerations exist.
Equal Employment Opportunity
Calbright College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements, Calbright College complies with applicable state and local laws governing nondiscrimination in employment.
Who We Are
Calbright College is one of California's newest community colleges – the first statewide, online campus designed to bridge the gap between employers with unfilled positions and students who don't have either the time or money to attend a traditional school. Our mission is to increase economic mobility and close equity gaps for working adults who lack easy access to traditional forms of higher education by offering online, flexible, affordable skills-based programs that provide tangible economic value for both working adults and hiring managers.