The Information Technology Outpatient Access Analyst -Epic, is responsible for providing, tactical, and operational support for the implementation of Enterprise Epic systems. Reporting to the Access Program Manager - Epic, the Analyst is responsible for system build, implementation, and operations activities for Epic Prelude, Epic Cadence as well as involvement and/or support for additional Epic modules as needed. The individual will be part of a consortium team with colleagues at affiliated institutions, consisting of clinicians, project managers, analysts, and developers with module-specific domain expertise. This position works closely with clinical and business users and assists a multi-disciplinary team in the design, implementation, optimization, change management, and issue resolution related to the enterprise system. This position requires a broad exposure to systems such as the Epic platform, along with clinical workflow and business processes. As an Analyst for the Enterprise Epic initiative, this individual will collaborate with appropriate technical and operational leaders from affiliated institutions.
Supports the relevant departmental systems applications, its environment, and its operational interfaces. Performs problem analysis and troubleshooting, and maintain appropriate documentation.
Researches, plans, and designs interfaces between a wide variety of systems to support the clinical and business needs of the Hospital and Physician Organizations. Develops, tests, documents, and implements changes and enhancements to existing interfaces, support scripts, or other changes to the interface engine environment.
Provides business-related and technical design guidance to other IS staff in the development and support of other IS systems. Provide technical assistance to other staff members. Oversees the technical design implementation, analysis, and modifications of new/existing, programs and systems to support the clinical, corporate, and technical operations across all facilities.
Creates, updates, and maintains Project Plans and Project Scope documents for all assigned projects.
Provides programming and/or analytical support for the relevant departmental system, subsystems, and related software products, in support of clinical and operational clients. Create, update, and maintain project plans, provide design and installation/support documentation. As needed, create or modify change management procedures as per departmental standards.
Monitors system performance and response times. Recommends performance improvements, and provide reports to users and management as required.
Designs, configures, and installs new programs, modifications, or enhancements to existing systems. Analyzes modifications or enhancements to determine the impact on existing production systems.
Develops test plans, test data, and testing schedules. Conducts unit and system tests to verify the results of software solutions. Participates in functional and integrated testing of all software upgrades, enhancements, service packs, and hotfixes as assigned.
Performs analysis of business and user needs, documenting requirements, and revising existing system logic as necessary. Trains end-users in the use of equipment and software.
Responsible for IS change control standards and procedures including successful release and communication of go-lives. Works in multiple phases of systems and applications analysis, and considers the business implications of the application of technology to the current business environment.
Represents the department team in user meetings and perform project management duties as needed. Work with other departments to understand their needs.
Coordinates application development and migration with developers from multiple teams. Provide support during non-working hours to ensure the operation of production systems in a 24 x 7 environment. Performs other job-related duties as assigned.
Bachelors degree or equivalent in education and experience
4 years related experience
Epic Module Certification (Epic module certification is required from the outset but must be obtained during the first two months of employment)
Ability to work within a team environment and demonstrate strong interpersonal relationship skills
Excellent analytical, problem-solving, written, and verbal communications skills. Strong customer service skills.
Project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan)
Strong desktop tool usage including Word, Excel, and PowerPoint
Process design experience
Must successfully complete systems training requirements
Masters Degree in Computer Science or related field preferred
Knowledge in Operating Systems and Databases: Microsoft Windows, UNIX, Oracle, SQL
Knowledge of Programming Languages where applicable: Java, HTML, Visual Basic, C, C++, Perl
Familiarity with HL-7, Microsoft Office, Microsoft Project, Visio, ITSM
Familiarity with either clinical or financial systems such as Epic, IDX, Eagle, Touchworks, Eclipsys, Sunrise Clinical Manager, AthenaHealth
Although rare, all staff are expected to move computer equipment or similar objects to expedite projects.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 512275
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.