The Design team is looking to hire a Senior User Experience Designer to assist in all UX and interaction design activities for all touch-points in the customer journey (web, app, care, chat, packaging, etc.). You will be collaborating directly with the rest of the design team, the product team and technical team to understand scope, requirements, technical constraints as well as customer needs to produce new features and improve upon existing experiences. You will need to produce wireframes, interaction design, information architecture, prototypes, as well as assist with agile process related activities and research activities (i.e., usability testing and user/customer research activities).
Translate concepts and requirements into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for the product.
Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces (web, app, chat, packaging, etc.).
Make strategic design and user-experience decisions related to core, and new, functions and features.
Take a user-centered design approach and rapidly test and iterate on designs.
Collaborate with other team members and stakeholders (marketing, product, ops, care, tech, etc.).
Question everything…Take risks and champion new ideas.
Assist with the development and implementation of designs by collaborating hand-in-hand with developers to ensure designed experiences are realized.
What we’re looking for...
You'll need to have:
Bachelor’s degree in computer science, human-computer interaction, behavioral science, psychology, human factors, or design or four or more years ofwork experience.
Six or more years of user experience research & design experience.
Experience designing outstanding digital products for B2C environments.
Experience designing and utilizing Figma, Sketch, Adobe CS, and/or InVision
Experience with UI Testing.
Even better if you have:
Proven ability to act as a leader in communicating conceptual ideas and design rationale, all within a user-centered design process.
Demonstrated expertise of design techniques, skills, tools and procedures for the applicable media.
Ability to work with highly technical teams.
Supports and demonstrates corporate brand knowledge.
Adapts well to changing priorities, deadlines and directions.
Basic knowledge and understanding of design thinking or human-centered thinking/design.
Ability to present complex qualitative and quantitative research methodologies to diverse audiences in an understandable and accessible format.
Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions in user research curriculum, for a broad audience demographic.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, Stock Together, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a Colorado work location, the compensation range for this position is between $106,800 and $198,400 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
When you join Verizon
Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon,we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.